Collections Representative

Position Overview

MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call‑center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

We are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to our globally expanding, industry‑leading organization.

• Outbound Collections:
  Initiate calls to customers with past‑due accounts to discuss balances and payment options.
• Payment Negotiation:
  Develop and negotiate repayment plans and settlements tailored to customer circumstances.
• Customer Support:
  Offer empathetic solutions to customers facing financial hardship to help them maintain account standing.
• Account Review:
  Analyze account histories to identify overdue payments and determine appropriate collection strategies.
• Documentation:
  Accurately record all customer interactions, payment arrangements, and account updates in the system.
• Education & Guidance:
  Inform customers about payment options, account status, and potential consequences of non‑payment.
• Compliance:
  Adhere to all company policies, procedures, and regulatory requirements, including debt collection laws.
• Collaboration:
  
  Communicate effectively with customers, team members, and management; elevate unresolved issues as needed.
• Performance Goals:
  Meet or exceed individual and team collection targets while maintaining high service standards.
• Continuous Learning:
  Participate in training programs to enhance collection techniques and stay current on industry regulations and company updates.

• Must be 18 years or older.
• High school diploma or equivalent required.
• Excellent written and verbal communication skills.
• Typing speed of 20+ WPM.
• Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Familiarity with Windows OS.
• Reliable and punctual with a strong attendance record.
• Strong problem‑solving, conflict resolution, and negotiation skills.
• Customer service‑oriented: empathetic, responsive, patient, and conscientious.
• Ability to multi‑task, self‑manage, and stay focused in a dynamic environment.
• Team player with a strong customer‑first mindset.
• Comfortable working in a fast‑paced, evolving environment.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• Paid Time Off:
  Earn PTO and paid holidays.
• Incentives & Rewards:
  Participate in daily, weekly, and monthly contests that include cash bonuses and prizes.
• Health Benefits:
  
  Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment; all employees have access to MEC medical plans after 30 days.
• Retirement Savings:
  Secure your future with retirement savings programs, where available.
• Disability Insurance:
  Short‑term disability coverage is available.
• Life Insurance:
  Access life insurance options.
• Supplemental Insurance:
  Accident and critical illness insurance.
• Career Growth:
  Employees enjoy significant advancement opportunities with a focus on internal promotions.
• Paid Training:
  Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment:
  Enjoy a team‑oriented culture that fosters collaboration.
• Casual Dress Code:
  Be comfortable while you…