Senior Operations Support Specialist; German-speaking

Senior Operations Support Specialist

Make Your Impact at Thermo Fisher Scientific

We are driven by purpose, innovation, and a commitment to making a real impact on the world. Join us, and you'll be part of a global team dedicated to advancing life-changing solutions—from cancer research to environmental protection. Are you ready to build a successful career while contributing to a better world? At Thermo Fisher Scientific, you can achieve both.

About the Role:

As a Senior Operations Support Specialist within the Dispatch Department at our Budapest Shared Services Center, you will join a diverse, multilingual team supporting Thermo Fisher's global operations. In this role, you will deliver tailored solutions to B2B customers, manage stakeholder communications, resolve complex challenges, and ensure seamless operations—primarily through email communications.

This is a dynamic position, ideal for individuals who thrive in an international environment and enjoy balancing operational support with problem-solving in a fast-paced, customer-centric setting.

Key Responsibilities:

• Global Customer Interaction:
  Serve as a primary contact for customers, addressing inquiries and providing solutions primarily via email (80%) and phone (20%).
• Dispatch Management:
  Efficiently direct incoming customer requests to relevant departments, ensuring timely follow-up and resolution.
• Collaborative Support:
  Partner with field engineering teams and internal stakeholders to resolve technical issues and maintain smooth operations.
• Process Administration:
  Create and manage tickets in systems such as SAP and Cloud for Service, generating quotations and maintaining data accuracy.
• Team
  
  Collaboration:
  
  Contribute to the success of cross-functional teams by providing support across different work streams and initiatives.

What We Offer:

• Competitive Compensation Package:
  Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.
• Comprehensive Health & Well-being Support:
  Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.
• Career Growth & Professional Development:
  Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment.
• Modern & Convenient Work Environment:
  Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided.
• Inclusive, Multilingual Culture:
  Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology.
• Engaging Community & Events:
  Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements.

Qualifications:

• Experience:
  
  1+ years in a customer service or operational support role preferred.
• Education:
  
  High school diploma required; bachelor's degree is an advantage.
• Language
  
  Skills:
  
  Proficiency in German and English (C1 level) both written and spoken.
• Technical Proficiency:
  Familiarity with Microsoft Office is essential.
• Problem-Solving
  
  Skills:
  
  Strong analytical and problem-solving abilities, with a focus on accuracy and detail.
• Team Player:
  Excellent communication skills and the ability to prioritize in a dynamic, fast-paced environment.

At Thermo Fisher Scientific, every team member plays a vital role in our mission to enable our customers to make the world healthier, cleaner and safer. Join us and take part in something bigger.

Ready to make an impact? Apply today to contribute to the future of science at Thermo Fisher Scientific.