Customer Service Specialist -German Speaking

Customer Service Representative (German Speaking)

Prysmian is a global cabling solutions provider leading the energy transition and digital transformation. Prysmian is a public company listed on the Italian Stock Exchange, with almost 150 years of experience, over 33,000 employees, 104 plants and 27 R&D centers in over 50 countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

The Customer Service Representative (German Speaking) is responsible for delivering excellent customer support to German-speaking customers by managing orders, quotations, offers, and customer inquiries throughout the full order-to-cash cycle. This role acts as a key liaison between customers, sales, planning, finance, and technical teams, ensuring high customer satisfaction, operational efficiency, and compliance with company policies.

Your contribution to Prysmian's Success:

Customer Interaction & Support

• Answer customer telephone and written inquiries related to orders, service needs, complaints, and general product or service information.
• Resolve customer requests where applicable or route them efficiently to Sales, Technical Support, Planning, or other relevant departments.
• Serve as the primary point of contact for assigned customers, ensuring professional, timely, and customer-oriented communication.
• Manage customer escalations, ensuring prompt resolution and effective coordination with internal stakeholders.

Order & Offer Management

• Create and manage sales offers and quotations in line with defined pricing policies, discount guidelines, and approval processes.
• Ensure governance of sales order margins and escalate deviations as required.
• Perform accurate sales order entry, order confirmation, and order maintenance in ERP systems.
• Manage offer tracking and follow-ups to support conversion from offer to order.
• Maintain and update price lists in collaboration with Sales and Finance.

Order Fulfillment & Planning Coordination

• Communicate customer requests, priorities, and changes to the planning and supply chain teams.
• Monitor and manage order tracking activities, proactively informing customers about order status, delivery timelines, delays, and changes.
• Ensure timely and accurate communication regarding expected delivery and final delivery confirmation.

Administrative & Financial Support

• Provide administrative customer support for invoicing, returns, credit notes, and transport documentation, liaising closely with Finance, Logistics, and relevant departments.
• Support claim management processes, coordinating investigations and resolutions with internal teams.
• Manage overdue payments in cooperation with Finance, supporting collection activities while maintaining strong customer relationships.

Customer & Data Management

• Support new customer onboarding, including coordination of master data creation, credit limit checks, and alignment with Finance and Sales.
• Ensure accuracy and completeness of customer-related data in internal systems.
• Maintain detailed and up-to-date knowledge of the company's products, services, and processes to provide reliable customer guidance.

You are the right fit if you have/are

• Previous experience in Customer Service, Sales Support, Order Management, or a similar role.
• Fluent German (spoken and written) and strong English communication skills.
• Experience working with ERP systems (e.g., SAP) and CRM tools is an advantage.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Customer-focused mindset with strong problem-solving and communication skills.
• Ability to work cross-functionally with Sales, Planning, Finance, Logistics, and Technical teams.

What we offer you:

• A dynamic, international working environment
• Professional development and career growth opportunities
• Competitive compensation and benefits
• The opportunity to play a key role in customer satisfaction and business success

Our selection process:

1) Application,
2) HR interview,
3) Hiring Manager interviews and
4) Online assessment (30min)

If you're excited about the role and eager to contribute to a collaborative environment with challenging projects which drive impact for a sustainable future, we encourage you to apply!