Customer Support Specialist​/Cell Phone Repair

Benefits

• Competitive salary
• Free uniforms
• Opportunity for advancement
• Training & development

Customer Support Specialist, uBreaki

Fix by Asurion

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

Our team of Customer Support Specialists have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. The Customer Support Specialists will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experiences.

• Resolve customer issues by troubleshooting and repairing their electronic devices
• Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction
• Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
• Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion’s Core Values
• Expand your knowledge of uBreaki
  
  Fix’s products and culture
• Deliver world class customer service
• Demonstrate uBreaki
  
  Fix’s Core Values in all interactions
• Be responsible for inventory management

• A passion for solving problems and delivering solutions
• A love for people and the devices that enrich their lives
• One or more years of customer service/retail sales experience preferred
• A willingness to learn and leverage sales resources provided by Asurion
• Reliable and flexible when it comes to dealing with difficult situations
• The ability to quickly adapt in an ever-changing environment
• Motivated to meet and exceed evolving key performance objectives
• Ability to work a flexible retail schedule
• Six months experience with product service support or electronics troubleshooting
• Knowledge of mobile devices and operating systems
• High School diploma or equivalent preferred
• Strong oral and written communication skills
• Strong teamwork and collaboration skills
• Basic knowledge of Microsoft Office

• Competitive pay with commission sales plus base pay
• Flexible Hours after initial training period
• Ongoing training to grow your skills

Since its inception in 2009, uBreaki

Fix has grown to hundreds of stores nationwide in markets across the U.S and Canada. uBreaki

Fix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 90-day repair guarantee. uBreaki

Fix handles everything from phones and gaming consoles, to cameras, laptops, and computers. Let the repair professionals at uBreaki

Fix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, uBreaki

Fix is your fast, affordable, reliable repair solution.

• Job type:
  Full-time
• Pay: $13.00 per hour
• Shift: 8 hour shift
• Work Location:
  
  In person
• Ability to commute/relocate:
  Peachtree City, GA – reliably commute or planning to relocate before starting work (Preferred)