Customer Service Representative

Folger Gas is proud to be the oldest family-owned propane company in North Georgia. As a third-generation family business, we've spent decades building lasting relationships with the homeowners, businesses, and communities we serve. Our reputation has been earned through dependable service, knowledgeable employees, and a commitment to treating customers like neighbors.

When you join Folger Gas, you're joining a company that values hard work, teamwork, and taking care of both our customers and our employees. We believe that great service starts with great people, which is why we foster a supportive, collaborative work environment where team members are respected, trusted, and encouraged to grow.

As a well-established leader in the propane industry, we offer the stability of a long-standing business with the close-knit culture of a family-owned company. If you're looking for a place where your contributions matter, your work is appreciated, and you can build a long-term career, we'd love to meet you.

The Customer Service Representative serves as the first point of contact for customers and plays a critical role in supporting daily operations. Reporting to the Office Manager, this position helps coordinate communication between customers, service technicians, and delivery drivers to ensure a smooth customer experience.

The ideal candidate is organized, detail-oriented, and enjoys helping people. Success in this role requires strong communication skills, sound judgment, and the ability to manage multiple priorities while maintaining a high level of customer service.

Answer incoming phone calls and assist customers with questions, requests, and service needs

Gather customer information and establish new accounts

Schedule gas deliveries, service appointments, and other field operations

Assist walk-in customers in a professional and friendly manner

Process customer payments and maintain accurate payment records

Balance daily cash and payment receipts

Prepare and organize paperwork for deliveries, service work, and other office functions

Communicate customer needs and service requests to technicians and delivery drivers

Provide information regarding propane services and gas appliances offered by the company

Support general office operations and administrative tasks as needed

Previous customer service, administrative, office support, dispatching, or scheduling experience

Strong verbal and written communication skills

Excellent attention to detail and organizational skills

Ability to multitask and manage competing priorities effectively

Strong problem-solving and conflict-resolution skills

Professional, patient, and customer-focused approach

Ability to work collaboratively in a close-knit team environment

Basic computer proficiency and ability to learn new software systems

Experience scheduling service calls, deliveries, or field operations

Experience handling customer payments and cash balancing

Knowledge of propane, HVAC, utilities, home services, or related industries

Ability to work independently and take initiative

Compensation: $15 - $16 per hour plus bonus

Benefits Include:

Health Insurance (100% employer paid)

Dental & Vision Insurance (50% employer paid)

Life Insurance (100% employer paid)

401K

Paid Time Off (PTO, vacation, and sick time)

Schedule: Monday-Friday, 8:00 AM - 5:00 PM