Deposit Account Maintenance Specialist

Overview

Performs a wide variety of duties, pertaining to deposit account maintenance and verifications. Functions require knowledge of banking regulations, (IRA) Individual Trust Accounts, (HSA) Health Savings Accounts regulations, compliance, and policy specifications. This position supports daily interaction with branch personnel via phone and email communications.

• Receive and service customer phone calls and emails from bank representatives
• Provide efficient, accurate, and high‑quality service while maintaining good customer relations both internally and externally
• Support bank locations with Transfer or Rollover questions for (IRA) Individual Retirement Accounts, and (HSA) Health Savings Accounts
• Process account maintenance requests and corrections on DDA, SAV, COD, IRA, HSA accounts on core operating system and online banking system that includes but is not limited to: personal information changes, account changes, statement changes, product changes and etc.
• Responsible for monitoring IRA distributions for customers 70 ½ years of age; communicate accordingly
• Responsible for communicating to all IRA customers regarding their required minimum distributions
• Provides assistance to affiliate banks and other departments within the holding company in resolving core balancing issues
• Review account maintenance changes performed by other bank operations personnel for accuracy
• Review and determine authorities from entity agreements and supporting documents
• Review and process applicable accounts for Reg D Activity
• Process W‑9 for savings bonds and post to customer accounts
• Process and review applicable accounts for TIN mismatches with the IRS (B‑notices)
• Provide assistance with on‑the‑job training
• Cross‑train in all functions for Deposit Account Maintenance Department
• May cross‑train with all functions for Deposit Documentation Department
• Serve as a back‑up to Deposit Account Maintenance staff and also may back‑up Deposit Documentation staff as well as Deposit Account Maintenance Supervisor
• Assist with maintaining and implementing departmental procedures and policies
• When necessary assist with coordinating the daily workflow to ensure all jobs / tasks are completed timely and accurately
• Assist Account Maintenance Supervisor in preparing month end tracking reports for upper management
• Review departmental procedures and productivity and offer suggestions for enhancements
• Responsible for assisting with offsite/onsite storage: destruction, sending, and receiving
• Assist with merger and acquisition process of new banks as it relates to Deposit Operations

• 2 years’ College Degree preferred or combination of education and/or work related experience
• 1‑2 years’ experience as a CSR or in a related field preferred
• Good understanding of bank operations, functions, policies, procedures, state / federal laws, and IRA and HSA regulations as related to job role
• Possess the ability to understand computer functions and navigate web based programs
• Proficient in Microsoft Office programs (Outlook, Excel, Word) and general office equipment
• Possess excellent interpersonal and customer service skills and the ability to function in an office environment with minimal personal interaction
• The ability to converse clearly and concisely with verbal and written communications
• Must be detail‑oriented and have the ability to focus for repetitive tasks
• Possess the ability to complete verbal task instructions, follow written procedures, and adhere to daily task deadlines
• Possess a team spirit, willing to assist others and cross train on all functions within the department
• Ability to work in a time sensitive environment with the ability to manage multiple tasks and meet strict deadlines
• Ability to travel for training,…