Customer Support Representative in Atlanta, Georgia

Customer Service Representative

A growing organization within the single-family rental and property management industry is seeking a professional and customer-focused Customer Service Representative to join its Atlanta team. This position is being added to support a high volume of resident calls, emails, and service inquiries. The CSR will serve as a key point of contact for residents, helping answer questions, resolve concerns, explain billing and account information, and provide a high level of customer service in a fast-paced environment.

This is an excellent opportunity for someone with 1-2 years of customer service experience, particularly within property management or real estate, who is confident handling difficult conversations, able to diffuse challenging situations, and comfortable working independently. This is a contract-to-hire opportunity with strong potential for long-term conversion. The organization promotes from within, making this a great opportunity for someone looking to build a career in property management.

• Serve as a primary point of contact for residents and provide professional, solutions-focused customer service.
• Answer high-volume incoming calls and respond to resident emails.
• Assist residents with questions regarding billing, rent, accounts, payments, and property concerns.
• Greet and assist walk-in residents and prospective residents.
• Complete resident welcome calls and emails.
• Review resident ledgers and assist with account-related questions.
• Make outbound calls to residents regarding past-due rent and delinquent accounts.
• Accept rent payments and forward them to the appropriate internal team.
• Assist residents with property issues and general property condition concerns.
• Process HAP applications and assist with communication with Housing Authorities.
• Assist with resident communications related to HOA violations.
• Create and maintain smart home accounts for residents.
• Monitor and complete assigned action items through Salesforce.
• Maintain accurate resident and account information.
• Work collaboratively with the property management team to resolve resident concerns.
• Maintain a high level of professionalism and customer service in a fast-paced, high-volume environment.
• Assist with additional administrative and customer service responsibilities as needed.

• 1-2 years of prior customer service experience required.
• Property Management or Real Estate experience strongly preferred.
• High school diploma or GED required.
• Previous experience with property management software preferred.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to remain calm and professional when handling escalated or difficult calls.
• Comfortable diffusing challenging situations and having difficult conversations.
• Thick-skinned and able to handle a high-volume customer service environment.
• Self-sufficient with the ability to work independently.
• Eager to learn and highly trainable.
• Strong organizational and time-management skills.
• Tech-savvy with the ability to quickly learn new systems.
• Professional appearance and demeanor.
• Reliable and consistent attendance.

• Yardi - preferred
• Salesforce - preferred
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Adobe

• Property Management Customer Service Representative
• Resident Services Representative
• Leasing Coordinator
• Resident Coordinator
• Property Management Coordinator
• Property Administrator
• Assistant Property Manager
• Leasing Specialist
• Real Estate Customer Service Representative
• Customer Service Representative

• 100% onsite in Atlanta, GA.
• Located at 8601 Dunwoody Place, Atlanta, GA 30350.
• Standard hours are Monday-Friday, 8:30 AM-5:30 PM.
• Business casual/professional dress code.
• Position reports directly to Victoria.
• Join an established onsite team of Customer Service Representatives.
• Training will be provided directly by Victoria.
• Interview process consists of one onsite interview.
• 7-year county and federal background check required.
• No drug screen required.
• Position is structured as contract-to-hire, with an anticipated conversion after approximately 6 months.
• Expected start date is approximately 5 days after receiving an offer.

• Join a growing organization within the real estate and property management industry.
• Gain valuable experience in resident relations, property management, and real estate.
• Work directly with an experienced team and receive hands-on training.
• Utilize and expand your experience with Yardi, Salesforce, and customer service technology.
• Build valuable experience handling high-volume resident interactions and problem resolution.
• Opportunity for long-term conversion with a company that promotes from within.
• Access to a competitive benefits package upon conversion.
• Strong opportunity to grow your career within the property management industry.

Equal Opportunity Employer

We are an Equal Opportunity Employer and provide equal employment opportunities to all employees and…