Training Manager

Training Manager

The Training Manager is responsible for the strategic design, development, implementation, and continuous improvement of Miura America's technical, compliance, customer, and professional development training programs. This role serves as the owner of Miura's Learning Management System (LMS) and acts as a key cross-functional partner to ensure training initiatives align with operational, safety, compliance, and business objectives. The Training Manager operates with a high degree of autonomy, leading enterprise-wide training programs that support technicians, employees, customers, and external partners.

Training Strategy And Program Management

• Lead the end-to-end lifecycle of Miura's training programs, including planning, launch, execution, evaluation, and long-term program oversight.
• Design and manage large-scale training initiatives requiring both project management and ongoing program administration in conjunction with department managers.
• Partner with executive leadership, People Support, Safety, Operations, Technical Services, and external stakeholders to ensure training alignment with company strategy.
• Establish annual training plans, learning paths, and priorities across technical, compliance, and business skill areas.

Curriculum Design And Content Development

• Create, adapt, and maintain curriculum for diverse audiences using instructor-led training (ILT), web-based training (WBT), and blended learning models.
• Develop and publish in-house digital learning content using LMS authoring tools, incorporating interactive elements such as video, audio, assessments, and simulations.
• Collaborate with subject matter experts (SMEs) to define learning objectives, structure content, pilot materials, and validate technical accuracy.
• Maintain course syllabi, learning outlines, assessments, and instructional resources.

Learning Management System (LMS) Administration

• Serve as system owner and administrator for Miura's LMS platforms (including SAP Litmos, HSI, and Pryor+ Learning).
• Manage learner enrollment, learning paths, certifications, assessments, and reporting.
• Provide technical support to employees and instructors, troubleshoot system issues, and coordinate with vendors to resolve defects or enhancements.
• Develop automated and manual reports to track participation, completion, assessment results, and compliance metrics.

Technical & Trade Training Programs

• Lead the development and oversight of Miura's Technical Training Program for MAC and REP technicians.
• Design and maintain technical curricula covering installation, startup, boiler systems, water treatment, troubleshooting, and maintenance support.
• Develop final exams, assessments, and remediation plans to ensure technical proficiency.
• Manage the Miura Boiler Trade (MBT) Program in regards to curriculum scheduling, instructor coordination, and continuous improvement.
• Coordinate logistics related to training delivery, including facilities, transportation, lodging, and external partnerships.

Customer Training

• Plan, schedule, quote, and coordinate customer training programs delivered in person or on an ad hoc basis.
• Serve as the primary point of contact for customer training requests originating from the Miura website or Maintenance Support.
• Coordinate with internal departments to secure instructors and ensure training quality and consistency.

Compliance & Safety Training

• Maintain and update annual compliance training programs, ensuring alignment with regulatory requirements and company policies.
• Conduct annual course-by-course compliance reviews and recommend updates as regulations or business needs change.
• Support Safety and General Affairs by providing training evidence, reports, and audit-ready documentation.

Reporting, Metrics & Continuous Improvement

• Track training utilization, assessment outcomes, learner feedback, and program effectiveness.
• Analyze post-assessment surveys and performance data to identify trends and improvement opportunities.
• Present training metrics and insights to leadership to support decision-making.

Cross-Functional & Special Projects

• Support HR and People Support initiatives by developing…