Training and Quality Documentation Specialist

Training & Quality Documentation Specialist

The Training & Quality Documentation Specialist is responsible for coordinating and administering Wesley International's company-wide training programs while maintaining accurate, controlled, and compliant Quality Management System (QMS) documentation and records.

The position is responsible for ensuring employees receive appropriate training throughout the entire employee life cycle
, including initial job training, ongoing skills development, process changes, refresher training, cross-training, compliance training, quality training, and other training required based on an employee's responsibilities.

The Specialist works closely with department leaders, managers, supervisors, process owners, and Subject Matter Experts (SMEs) to identify training needs, coordinate training delivery, develop and maintain training materials, track employee competency, and ensure all training is properly documented.

The position also administers controlled policies, procedures, SOPs, work instructions, forms, records, and other QMS documentation in accordance with company requirements and ISO 9001. The Specialist ensures that training materials and employee training remain aligned with current approved documentation.

A key objective of the position is to create a strong connection between documentation, training, competency, and continual improvement
.

• Coordinate and administer training programs across Wesley International.
• Manage training requirements based on employee responsibilities, departments, positions, processes, and business needs.
• Coordinate ongoing employee training throughout the employee life cycle.
• Develop and maintain the company training calendar.
• Schedule and coordinate classroom, virtual, hands-on, on-the-job, and other forms of training.
• Coordinate required technical, operational, safety, quality, compliance, systems, process, and professional development training.
• Monitor training completion and follow up on overdue or incomplete training.
• Coordinate refresher and recurring training as required.
• Coordinate retraining when policies, procedures, equipment, systems, processes, or job responsibilities change.
• Support cross-training and continuing employee development.

• Collaborate with department managers, supervisors, process owners, and SMEs to identify training requirements.
• Coordinate with SMEs to develop accurate technical and job-specific training materials.
• Assist SMEs in converting processes, procedures, and technical knowledge into structured training materials.
• Ensure training content is consistent with approved company policies, procedures, SOPs, work instructions, and QMS documentation.
• Maintain communication with SMEs to ensure training materials remain accurate and current.
• Coordinate updates to training materials when processes or documentation change.

• Develop, organize, and maintain training materials, presentations, job aids, guides, assessments, and other learning resources.
• Ensure training materials are accurate, understandable, and appropriate for the intended audience.
• Coordinate development of training materials with appropriate SMEs and process owners.
• Ensure training content reflects current approved processes and procedures.
• Review training materials periodically and update them when necessary.
• Maintain appropriate version control for training materials.
• Utilize technology and appropriate AI-enabled tools to improve training development, delivery, accessibility, and effectiveness.

• Maintain accurate employee training and competency records.
• Track required and completed training for employees.
• Maintain records of training dates, topics, trainers, participants, assessments, certifications, and competency evaluations, as applicable.
• Track certifications and recurring training requirements.
• Monitor expiration dates and ensure required training remains current.
• Identify missing, incomplete, expired, or overdue training records.
• Work with managers and employees to resolve training deficiencies.
• Ens…