Field Engineer, South Georgia​/Panhandle

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Carestream is a worldwide provider of medical imaging systems and solutions; x-ray imaging systems for non‑destructive testing; manufacturing of film and precision contract coating services for a wide range of industrial, medical, electronic and other applications—all backed by a global service and support network. Carestream’s diagnostic imaging technology systems are at work in 90 percent of hospitals worldwide.

At Carestream, we offer a global perspective and a world of opportunities for people who have the desire to make a positive impact.
Join our team!

Compensation: $ 30.38 - $37.98 per hour

* This range reflects Carestream’s good faith estimate to pay fairly as starting wage. Offers will be tailored within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process, as well as geographic market differentials for the position.

• You will support the X‑Ray Systems business as a Field Service Engineer based in south Georgia or the Florida panhandle. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements.
• The Field Engineer services laser printers, networks, CR & DR X‑ray imaging equipment, radio fluoroscopy equipment, and other hospital equipment.
• The Field Engineer position involves working in the medical imaging field so you will be servicing our customer base primarily in hospitals and imaging centers.
• This position involves possible overnight travel and will be based in a home office.
• A company provided vehicle, laptop, and cell phone are included. Benefits include an annual incentive plan and a benefits package.
• Field Service Engineers need to live within the territory.

Customer Ownership

• Build credibility and trust with customers by conducting pro‑active customer visits.
• Provide appropriate, timely, and regular communications to customers and internal key stakeholders regarding customer and equipment issues.
• Demonstrate a sense of urgency to identify and resolve customer issues. Follow the appropriate escalation process.
• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times.
• Understand the customer's business and competitive environment.
• Generate revenue growth by offering solutions aligned with the service portfolio.
• Teamwork
• Adopt, develop, and implement best practices.
• Actively seeks to mentor others
• Actively participates as a member of the regional work team and works to improve team processes.
• Compliance
• Operate under the required knowledge of State and Federal regulatory requirements.
• Adheres to established training, quality, and safety requirements.
• Manages company assets effectively in accordance with established processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc.
• Performs all administrative duties within established and regulatory time frames including timesheets, service work orders, expense reports, Field
• Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
• Independently resolve equipment and customer issues.
• Independently complete PMs, FCOs, installations, and all related tasks.
• Independently diagnose and resolve electronic, network, and mechanical problems. Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.
• May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners in order to resolve customer equipment issues and initiate…