Customer Engineer - Electric - Ashburn

The Field Service Technician is primarily responsible for scheduled and remedial (break‑fix) service on small to medium UPS, Power Distribution Units and Battery system products (2‑120 KVA) serviced by Vertiv, commensurate with appropriate classroom and on‑the‑job training. The Technician establishes, promotes and maintains excellent rapport with customers, co‑workers and sales representatives and supports products and services sold to the “Edge” market segment, including retail, financial and municipal customers.

• Perform service tasks as assigned and in accordance with company policies and procedures.
• Work under direct supervision or independently based on training completion.
• Render on‑site and phone assistance to customers.
• Communicate with Technical Support regarding technical or procedural issues.
• Implement Field Change Notices per published guidelines.
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices and Service Tips.

• Operate in a safe manner following published safety guidelines.
• Maintain and operate company vehicle in compliance with local laws and company policy.
• Wear appropriate PPE as per company guidelines and job duties.
• Adhere to work hours policy guidelines – the “14‑hour rule.”
• Report all work‑related accidents or injuries within 24 hours to the appropriate personnel.

• Complete accurate and timely administrative tasks (e.g., Time cards, expense reports, mileage reports, Service Request task closure, service reports) per company guidelines.
• Maintain individual inventory and perform cycle counts in line with company policy.
• Maintain company property (vehicle, credit cards, PPE, test equipment, laptop, etc.) per policies.

• Provide proper and adequate communication to internal and external customers.
• Communicate estimated time of arrival to the customer when applicable.
• Complete scheduled maintenance documentation and provide it to the customer and local office upon completion of each assignment.
• Strive to provide all customers with a first‑time fix for their equipment.
• Maintain customer satisfaction rates per company guidelines.
• Attend customer meetings as required.

• Maximize productivity by combining service opportunities.
• Complete all technical and administrative work efficiently and in a timely manner.
• Make technical and commercial decisions under pressure.
• Evaluate site and equipment for appropriate billing status.
• Maintain productive utilization rate per company guidelines.
• Perform inventory cycle counts per company guidelines.
• Adhere to company dress code and safety regulations.
• Meet or exceed on‑site response time requirements for each customer.
• Understand and comply with company startup/escalation processes and procedures.
• Maintains proper and adequate internal communications.

Experience (one or more of the following)

• ASEET or AMEET, or progress toward it is preferred.
• High School or Vocational School Diploma.
• 2‑4 years of military experience in a related technical field.
• 0‑2 years of relevant industry experience.

• Communicate professionally and respectfully in both written and verbal forms.
• Manage time effectively by prioritizing and balancing technical with administrative tasks.
• Collaborate with peers, customers, suppliers and leadership.
• Complete administrative tasks (e.g., report writing, time entry, expense reporting, material debriefing, inventory counting) in a timely fashion.

• Perform basic site evaluation, including environmental temperature and general operating conditions.
• Use electrical/electronic test equipment and understand fundamentals.
• Follow written technical documentation (procedures and product manuals) to perform service tasks.
• Employ elementary fix/repair techniques under directed supervision.
• Complete service tasks and restore units to full operating conditions under directed supervision.
• Summarize and report all work‑related tasks performed in written and verbal form.
• Use a personal computer and associated applications (Microsoft Office, Vertiv software, etc.) efficiently.

• Travel is required.
• Flexible…