Tooling Service Manager

Our client, a well-established tooling and service organization in Peachtree City GA and supporting customers in the medical device industry is looking for their Service Manager.

The Service Manager acts as the central point between incoming service requests and internal teams. Customer interaction is limited and purposeful, typically focused on clarifying scope or supporting quotations rather than frequent visits or travel. Most of the role is spent working closely with the shop floor, engineering, quality, and work preparation teams to define feasible, well-scoped service work.

New mold builds and core tooling are engineered and manufactured by teams in the Europe, requiring coordination across locations to validate technical scope when needed.

This position is well suited for someone with a tooling or machining background who prefers being close to the operation and owning scope and quoting accuracy rather than leading a team in the field. The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers.

• Serve as the primary customer contact during the inquiry and quotation phase
• Meet with customers (primarily on-site) to define scope, expectations, and technical requirements
• Develop clear scopes of work and prepare accurate quotations covering labor, materials, and lead times
• Review scope and feasibility internally with engineering, tooling, quality, and operations prior to issuing quotes
• Present quotations and follow up with customers through award
• Ensure awarded jobs are clearly documented and handed off to Work Preparation
• Maintain clear customer communication and accurate quotation documentation
• Support improvements to the service intake and quoting process
• Perform other duties as required to support service operations

• Minimum 3 years in a customer-facing role within tooling, machining, mold service, or industrial manufacturing
• Strong understanding of shop operations, tooling, and repair environments
• Experience creating or supporting technical quotations and scopes of work
• Ability to work effectively with international engineering and tooling teams
• Experience supporting regulated industries (medical preferred)
• Clear, direct communication style and strong organizational skills
• Comfortable working in a hands-on, on-site manufacturing environment

Peachtree City offers an exceptional quality of life and is a major draw for candidates seeking stability and balance:

• Short commutes and minimal traffic, supporting excellent work–life balance
• A family-friendly community known for strong schools, parks, and recreation
• Over 100 miles of golf cart paths, making daily life convenient and active
• Easy access to Atlanta (approximately 30 minutes) and a major international airport
• A strong community feel with a high standard of living