Water Treatment Support Specialist Trainee

Water Treatment Support Specialist Trainee

The Water Treatment Support Specialist is responsible for supporting the Miura branch offices, factory, and Miura representatives regarding maintenance, production, and sales inquiries. This includes the creation and implementation of support documents, traveling to customer sites for events such as hands-on training and maintenance support, reviewing water analysis reports, and answering inquiries from both maintenance and sales. They are also responsible for analyzing and supporting water treatment business development through activities such as data analysis, product development, and quality improvement.

Communication and collaboration includes daily interaction with employees at all levels within Miura, including but not limited to, sales, maintenance, administration, engineering, and production staff, so that support can be provided in a timely manner and correct manner to entities needing support; particularly related to water treatment topics and products. To continue improving the department and self, candidates will be responsible to gain higher levels of education and experience in water treatment equipment and treatment styles.

Candidates that have a solid understanding of Miura's system and product lineup – such as installation, operation, maintenance, water treatment – with an ability to convey technical information in step-by-step instructions using excellent verbal and written communication skills will succeed in this role.

1) Skill Development

a. From Trainee position (Level
0) skill set – learn and become familiar with all skills including but limited to:

• All Safety Practices and Company Policies along with Company Structure.
• Best practice and procedures of Handling Chemicals.
• MIURA Program System that are used to support Maintenance, Sales and other departments along with the ability to pull data from appropriate to location to analyze key aspects of the business.
• All aspects of the way water samples travel through the company and how information is collected and stored through our Water Website and Sample Database.
• All administrative tasks that allow Water Treatment to function such as expense reports, creating Purchase Orders, etc.
• BASICS of MIURA Water Treatment Equipment (Current & Legacy), Chemicals and Water Treatment Styles/Practices.
• The ways that we ensure accurate water quality analysis results.

2) Provide Complete Water Treatment Support & Follow-through (Case Management)

• Assist sales and maintenance/service personnel from Miura and our Representative Network by answering water treatment, water quality, and associated water equipment questions, coordinating with internal departments (Maintenance, Engineering, Maintenance Support, Production Support, etc.) to provide guidance with troubleshooting Miura water quality products and services within the department's guidelines for timeliness and efficiency in the Case Management System.
• Water Lab Support
• Be familiar with water analysis laboratories and the water analysis procedures to support the water analysis labs.
• Create and update supporting technical documentation (manuals, FAQ / quick guides, knowledge base, tools, & calculators, etc.) to assist MAC and Rep maintenance and sales personnel with documents pertaining to content such as PV replacements, retrofits, parts identification, digital services, etc., as identified through a regular case management review and interaction with MAC's Maintenance team.
• Create and revise documents in support of Sales, Maintenance, and Production Departments in relation to water treatment topics and products.
• If applicable, translate documents from Japanese to English and/or English to Spanish.

Position Minimum Requirements (knowledge, skills and abilities required to perform satisfactorily in the position):

• Must understand and be able to apply the principles of the MIURA "MOTTO," "MISSION and VISION," "MIURA WAY" and "CSLP – Complete Solutions & Lifecycle Partnerships" to their everyday work activities where applicable, and always put safety first.
• Excellent written communication skills
• Must be proficient in speaking in front of various audiences…