Customer Service Rep ; Dooly

Customer Service Rep 1

This position is with the Georgia Department of Public Health in Vienna (Dooly County), GA. The salary is $31,200.00 annually for a full-time salaried position. The job number is  and it is a District 7 County Position. The opening date was 09/04/2026 with a continuous closing date.

The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to protect lives and promote healthy lifestyles in diverse communities statewide. As a member of the team, you will contribute to protecting the lives of all Georgians while receiving a wide range of benefits.

Job Responsibilities:

• Assist patients with questions regarding available services.
• Conduct patient intake and data entry.
• Verify patient insurance information.
• Collect fees for services rendered.
• Answer and direct incoming telephone calls.
• Operate standard office equipment.
• Provide program and service information to patients and the public.
• Maintain and organize files and records.
• Perform other duties as assigned.

Minimum Qualifications:

High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required. Preferred qualifications include public health experience, administrative and/or medical office experience.

Additional Information:

All West Central Health District 7 employees are deemed essential workers in the event of an emergency. You may be called on to participate in an event including but not limited to: staffing a shelter, working at a Specimen Point of Collection Site (SPOC) and/or working at a Point of Dispensing site (POD). If you are called on to participate, you are required to report to the designated site as a condition of employment, whether the emergency occurs during or outside regular work hours.

The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being. The use of physical activity breaks during the workday is authorized to support this philosophy and help employees meet their wellness goals. A maximum of 30 minutes of physical activity may be allocated per workday, typically in the form of two 15-minute breaks or one 30-minute break.

State of Georgia employees are subject to the rules of the State Personnel Board regarding salary. DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) as valid. The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check. Relocation assistance is not provided.

In the event of an identified emergency, you may be required, as a term and condition of DPH employment, to assist in meeting the emergency responsibilities of the department.

DPH is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request a reasonable accommodation for the application or interview process, email DPH-HR.gov. DPH is an Equal Opportunity Employer.

Benefits:

Standard Benefits for Full-Time Salaried Employees:
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation & sick leave, paid parental leave, dental, vision, long term care, and life insurance.

Standard Benefits for Part-Time Employees:
Part-time employees receive the Georgia Defined Contribution Plan and paid parental leave.