Senior Relationship Banker | Mt. Zion

Position Summary

Senior Relationship Banker is an advanced, highly skilled role within the banking team, combining expertise in customer services, sales, and operational management. This role requires extensive knowledge of banking products, services, and customer relationship management. A Relationship Banker III is expected to handle the most complex transactions, provide leadership assistance within the branch, and drive sales and operational excellence. This position also involves mentoring and training new associates, contributing to branch performance and ensuring adherence to compliance and operational standards.

• Provide exceptional, high-level customer service, addressing complex inquiries, complaints, and concerns with professionalism and efficiency.
• Serve as the primary point of contact for high-net-worth individuals or business customers, offering tailored financial solutions.
• Build and maintain strong, long-term customer relationships by identifying needs and recommending appropriate banking products and services.

• Identify opportunities to enhance customer portfolios by cross-selling additional products or services based on financial need.
• Meet and exceed monthly sales and referral goals by engaging with customers to assess needs and recommend suitable banking solutions.
• Lead efforts to develop new growth opportunities and improve branch performance through community engagement, marketing initiatives, and referrals to lines of business.

• Open and manage personal and business accounts ensuring the account setup is accurate and compliant with regulatory requirements.
• Assist with account maintenance tasks, such as updating personal information, assisting with transfers, and processing check orders.
• Support customers with online and mobile banking services, ensuring they are comfortable and knowledgeable about digital banking tools.

• Process loan applications, including personal loans and home equity lines of credit, ensuring accurate documentation and coordination with other departments.
• Educate customers on loan products, eligibility requirements, and loan terms.

• Assist with processing transactions and balance cash drawer, ensuring accurate recording and processing.

• Ensure compliance with all bank policies, procedures, and regulatory requirements.
• Monitor and detect suspicious or potentially fraudulent activity and take appropriate action.
• Adhere to privacy regulations and manage customer data securely.

• Mentor and develop junior Relationship Banker I and II staff, providing training on banking procedures, compliance, and customer service excellence.
• Offer guidance and coaching to enhance the performance of branch staff.
• Lead by example demonstrating a strong understanding of the bank’s products and services.

• Assist with daily branch operational tasks, including balancing cash, managing branch supplies, and supporting opening and closing of the branch.
• Support branch leadership in maintaining branch security and ensuring operational efficiency.

• Strong sales and customer service skills
• Strong oral and written communication skills
• Basic math and accounting functions
• The basic tenets of lending and assessing a customer’s financial needs
• Accurately count money, perform duties and make decisions under frequent time pressures
• Stand for extended periods of time, lift 50 pounds, explain products and services to current and potential customers

• Requires a High School diploma.
• 2 years of banking experience with lending responsibilities required.
• 1 year of previous training and/or combination of mentorship, military or management experience required.
• Requires knowledge of Microsoft Office.

• Under the SAFE Act, all Relationship Bankers (if lending) must maintain current registration with the Nationwide Mortgage Licensing System & Registry (NMLS).
• If registration is not active at hire date, the Relationship…