Accounts Receivable Specialist

Summary

The Accounts Receivable Specialist will focus on collections and is responsible for managing and reducing outstanding receivables by proactively contacting customers, resolving billing disputes, and driving timely payments. This role plays a key part in maintaining healthy cash flow, minimizing bad debt exposure, and strengthening customer relationships.

• Manage a portfolio of customer accounts and actively pursue collection of past‑due balances
• Conduct outbound collection calls and send follow‑up correspondence (email and written notices)
• Analyze AR aging reports and prioritize collection efforts based on risk and exposure
• Investigate and resolve billing discrepancies in collaboration with Sales, Customer Service, and Operations
• Negotiate payment plans and settlements when appropriate
• Monitor customer payment trends and elevate high‑risk accounts
• Recommend accounts for credit hold, suspension, or third‑party collections when necessary
• Document collection activity and maintain accurate customer account records
• Apply cash receipts and reconcile customer accounts
• Assist with month‑end close, bad debt analysis, and allowance calculations
• Prepare weekly/monthly AR and collections performance reports
• Support internal and external audit requests

• Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred
• 2–5 years of accounts receivable and/or commercial collections experience
• Proven experience managing high-volume B2B collections
• Strong understanding of credit policies, aging analysis, and bad debt processes
• Proficiency in ERP systems (e.g., SAP, Oracle, Net Suite, Workday, Quick Books)
• Intermediate to advanced Excel skills
• Excellent negotiation and conflict‑resolution skills
• Strong verbal and written communication abilities
• Ability to work independently and manage a large portfolio of accounts