Warranty Manager

Warranty Claims Manager

Manages the complete lifecycle of manufacturer warranty claims across all dealership locations. Ensures maximum warranty recovery, policy compliance, accurate financial posting, and protection of dealership profitability.

• Review, validate, and submit manufacturer warranty claims.
• Verify 3C documentation, labor time, failed parts, coding, coverage eligibility, and serial accuracy.
• Monitor claim status and resubmit rejected or returned claims.
• Receive, post, and reconcile warranty payments.
• Research and recover short pays and adjustment credits.
• Maintain Product Improvement Program (PIP) and recall tracking.
• Ensure certified letters are sent within required deadlines.
• Maintain audit compliance and machine status updates.
• Register all used equipment warranties.
• Coordinate warranty training and system access for new service employees.

• Review and submit warranty claims.
• Follow up on rejected or returned claims.
• Respond to branch coverage inquiries.
• Update recall and PIP tracking.
• Review JD Warranty audit claims.
• Monitor RGA activity and transfer requests.

• Audit open and aging claims.
• Provide recovery status updates to leadership.
• Research, submit, and dispute short pays.
• Post and reconcile vendor warranty payments.

• Post and reconcile JD warranty payments.
• Reconcile warranty receivables.
• Complete warranty financial reconciliation.
• Prepare short pay recovery reports.
• Report PIP completion rates.