Universal Banker - Martinez Columbia Rd, GA

The Universal Banker serves as a full service, single point of contact in the branch for South State customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understands the products and services offered by the Bank, including facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service.
• Identifies customer needs and expectations by listening for clues.
• Seeks opportunities to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance in accordance with bank policy.
• Ensures compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
• Develops a strong understanding of customer‑facing technology and enrolls customers in self‑service options.

• Processes transactions for savings, checking, and loan accounts.
• Maintains a neat and orderly work area.
• Assists in guiding and training new tellers.
• Allows customers access to safe deposit boxes.
• Cash checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sells certified checks.
• Balances transactions daily.
• Services or balances ATM.
• Utilizes the branch capture system.
• Follows policies and procedures to minimize operational errors and maintain proper workflow.
• Follows branch security and audit procedures and understands the operation of security devices.

• Opens new deposit accounts and understands the products and financial services offered by the bank.
• Handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
• Resolves customer problems and complaints with courtesy and discretion.
• Directs customers with difficult problems to other sources for assistance.
• Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
• Shows sincere appreciation for each customer’s time and business.
• Provides a business card if not already given.
• Follows branch security and audit procedures and understands the operation of security devices.
• Ensures branch records, reports, and other correspondence resulting from customer development attempts are correct, timely, and properly distributed.

• One year of teller or cash handling experience and six months customer relationship building or sales experience.
• Demonstrated expertise in the Teller II and basic FSR job functions.
• Additional responsibilities may include Vault Responsibilities or Back‑Up Vault Responsibilities.
• Other duties as assigned.

• High school diploma or equivalent.
• Cash handling, sales, customer service experience; previous banking experience preferred.
• Good interpersonal, computer, reading, writing, speaking, and understanding of English skills.

• Lifting up to 50 pounds.
• Standing or sitting for long periods.
• Effectively accessing and interpreting information on computer screens, documents, reports, and cash denominations.

This position is most likely in an open lobby area with an individual workstation inside a cooled and heated facility. Address: 4109 Columbia Road Martinez, Georgia 30907.

Travel may be required to attend meetings or training as needed.

Equal Opportunity Employer, including disabled/veterans.