Universal Banker - Hiawassee, GA

Summary / Objectives

The Universal Banker serves as a full service, single point of contact in the branch for South State customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understand the products and services offered by the Bank.
• Identifies customer needs and expectations by listening for clues.
• Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develops a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.

• Processes transactions for savings, checking, and loan accounts.
• Maintains a neat and orderly work area.
• Assists in guiding and training new tellers.
• Allows customers access to safe deposit boxes.
• Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sells certified checks.
• Balances transactions daily.
• Services/balances ATM.
• Utilizes the branch capture system.
• Follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
• Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

• Opens new deposit accounts and understands the products and financial services offered by the bank.
• Handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
• Resolves customer problems and complaints with courtesy and discretion and directs customers with difficult problems to other sources for assistance.
• Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
• Is knowledgeable of financial services offered by the bank.
• Shows sincere appreciation for each customer’s time and business.
• Provides business card if not already given.
• Follows the branch’s security and audit procedures and understands the function and operation of the security devices.
• Ensures that branch records, reports, and other correspondence resulting from customer development attempts are correct, timely, and properly distributed.

Qualification requirements for the Universal Banker include:

• One year of teller or cash handling experience and six months customer relationship building or sales experience.
• Demonstrated expertise in the Teller II and basic FSR job functions.
• Additional responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities.
• Other duties as assigned.

• Education:
  
  High School diploma or equivalent.
• Experience:
  
  Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge:
  Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English.

• The South State Way
• New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through Docu Sign as assigned
• Additional training may be required dependent upon experience.

Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

This position is most likely in an open lobby area with an individual workstation inside a cooled and heated facility with the ability to go to a break room or rest room during breaks.

Travel may be required to come to meetings or training as needed.

20 S Main St Hiawassee, Georgia 30546

Equal Opportunity Employer, including disabled/veterans. We support the unique character of the communities we serve and encourage decision making by the banker that is closest to the customer.