Bilingual Debt Collector; Spanish

Bilingual Debt Collector
Spruce Power
THE ROLE:
Debt Collector
Spruce Power, a leading provider of solar energy to over 53,000 customers, is the nation’s #1 independent residential solar servicing company, and offers customers a comprehensive, end-to-end servicing solution including financial asset management, account services, billing, fleet management, and customer support to third-party asset owners and retail customers.
Spruce is headquartered in Houston, TX with a presence in New Jersey and California. This role is envisioned to be located in Houston, TX.

Spruce is seeking a Collections Specialist responsible for supporting and handling Spruce’s billing and collections efforts. Its primary focus is to drive account resolution and maximize recovery by ensuring timely follow-up and effective solutions are provided to both internal and external billing and delinquency-related inquiries. The Asset Recovery Collector will be detail-oriented, dependable, productive, and have strong work ethics and organizational skills, with the ability to manage complex account balances, resolve discrepancies, and secure payment arrangements.

The Asset Recovery Collector plays a crucial role in supporting internal operations by reducing delinquency, improving cash flow, and ensuring accounts are worked in alignment with company standards and recovery goals.

This role is located in Houston, TX | Compensation: $20-$22|

Schedule:

Full time, 40 hours per week (Call Center hours Monday
- Thursday 8:00am to 7:00pm, Fridays 8:00am to 6:00pm)

40 hours per week with a structured 2week training schedule (Monday - Friday, 8:00am - 6:00pm, 100% onsite during training)

Key Responsibilities Include:

• Communicate with customers via inbound/outbound phone calls.
• Manage assigned accounts and plan course of action to recover outstanding debts.
• Update account status and database regularly
• Validation of customer information including addresses, contact information,and right party authentication steps.
• Review terms of sales andagreement documents and explain them to customers to increase customer understanding of contract obligations.
• Adhere to FDCPA, state and federal laws and regulations.
• Comply with policies and procedures as required.
• Locate customers using skip trace sites, internet, and credit bureau!
• Work from multiple servicing platforms to investigate and resolve discrepancies.
• Communicate effectively with internal and external partners.
• Comply with requirements when legal action is unavoidable.

Requirements:

• Minimum 2 years collections experience.
• Computer/Technical knowledge to change, add, or delete information in servicing platform
• Ability to solve problems quickly and efficiently in the best interest of the company and customer
• FDCPA Regulations
• Critical thinking skills
• Basic understanding of consumer agreement documents
• Ability to type a minimum of 30 words per minute free of grammatical errors
• Proficient in Microsoft Word, Excel, PowerPoint and email
• Partner well with teammates and other departments
• Ability to work unsupervised after the initial training phase
• Bilingual in Spanish is a plus
  Desirable
  
  Skills:
  
  
• Ability to adapt to changes
• Customer Service
• Problem Solving
  EDUCATION
  A high school diploma is required for this role.
  BENEFITS
  Spruce Power offers competitive benefits and a collaborative, purpose-driven, high-energy culture.
  EQUAL OPPORTUNITY EMPLOYER
  We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Spruce Power is a leading owner & operator of residential #solarenergy in the North America.

Spruce Power is a premier owner and operator of residential solar assets in North America, offering extensive servicing for over 60,000 photovoltaic systems.

Services for Renewable Energy Professional Services

Private Equity - HPS Investment Partners$50M

May 2019

May 2019

Series Unknown - HPS Investment Partners$25M

Footprint

Headquarters Houston, TX

2900 North Loop West, 3rd Floor, Houston, TX 77092, US 100 Shoreline Hwy, Mill Valley, California 94941, US 1215 Spruce St, Boulder, CO 80302, US