Constituent Services Representative

Constituent Services Representative

Full Time Professional South Fulton, GA, US

Salary: $60,876.79 Annually

This classification will provide a wide range of visible and critical administrative, legislative, constituency, and event planning support to the City Council. Work will often require a broader knowledge and comprehension of techniques, information, methods, and organizational procedures, wherein a moderate latitude for judgment relative to understanding and interpretation is required. This classification will work extensively with elected officials and the public.

Successful problem‑resolution skills in an information‑sensitive, confidential environment are essential.

• Serves as liaison between the assigned Council member and other departments/divisions, staff members, City officials, the public, community leaders, outside agencies, or other individuals or organizations for the distribution and receipt of routine information.
• Interact with various officials and dignitaries involving sensitive City relations.
• Convey information among City Offices and City Council members to constituents.
• Circulate documentation to appropriate persons, as instructed.
• Provide administrative/secretarial, legislative, and constituent support for city council members.
• Facilitate and coordinate communication between the council members, city/county/state officials, staff, agency personnel, stakeholders, and constituent in the development of legislation.
• Track advancement of legislation (resolutions/ordinances) through the legislative process.
• Responsibility may include monitoring community or committee hearings, securing testimony, and records preparation.
• Identify and monitor district specific issues.
• Work with council members to develop materials and prepare briefings.
• Review council meeting agenda packets and inform Council members of any issues or concerns.
• Communicate with citizens, city administration, public officials, and/or other city employees to coordinate the receipt of inquiries from the public and provide requested information or referrals, as appropriate.
• Offer verbal or written/typed correspondence on a variety of issues that require considerable discretion, research of the issue, judgment, and tact.
• Familiar with issues of concern addressed by constituents and the ability to explain the City’s policies and procedures relatively clearly and accurately to those issues.
• Manage daily operation of an assigned council member’s district office to include his/her schedule, coordination of travel and accommodations, conference registrations, and/or other travel‑related plans.
• Event planning (set‑up/ clean up).
• Coordinate with internal and external persons to plan and successfully execute events.
• Manage projects to include preparing research reports to gather background information and materials to prepare updates.
• Research city records, ordinances, policies, and procedures, etc., to prepare detailed reports outlining any discrepancies and recommending policies, solutions, and/or other courses of action.
• Prioritize multiple projects, meet required deadlines, and handle more than one project simultaneously.
• Process a variety of documentation associated with operations within designated time frames and per established procedures.
• Stay abreast of city council member assignments/projects and anticipate their needs by gathering records, reports, correspondence, statistics, or other information.
• Update and manage constituent database.
• Assist in the development and content for the assigned council member’s newsletter and email communications to constituent groups.
• Create content for and post to council member’s social media platforms, attend community events with the council member to take photos, conduct outreach to local businesses, and serve as a point of contact in the office for the business community.
• Update the council district website (as appropriate).
• Brief city council members on subject matter for upcoming meetings/events.
• Work with other city agencies and external entities to resolve constituent matters.
• Prioritize communication efforts of the city council member.
• Attend…