Healthcare Operations Manager

Location: Atlanta

Why Del Richt Research?

Would you love to be a part of the cutting edge of healthcare and science innovation? Do you want to be an influential part of a rapidly growing team? Are you looking for a position that has opportunities for professional growth? If the answer is yes, then Del Richt Research might be the right opportunity for you!

Who We Are

Del Richt is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team.

Presently our network stretches across 33 sites throughout the United States in 18 states.

Del Richt Research has been recognized as a Top Workplace in 2023, 2024, and 2025! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.

Healthcare Operations Manager's Main Objective:
In this role you will be responsible for the day to day management of clinic operations, including financial oversight and people management.

The Healthcare Operations Manager will maintain all activities related to the conduct of clinical trials at the site including but not limited to:

• Lead by example in delivering warm, excellent care to every patient at every visit.
• Ensure patient visits are conducted with 100% protocol adherence-accurately, efficiently, and on time.
• Oversee a team of physicians and other team members conducting the site's clinical trials
• Manage a team of Clinical Research Coordinators for their growth and development within the role and company which will also include managing the schedule, conducting performance reviews, overseeing individual and group productivity and quality of work
• Continue to build the team by hiring and training as needed with the growing region
• Seeing to it that all clinical trial protocols are being adhered to 100% of the time

• Manage physician relationships and ensure they are aware of their schedules and informed about all clinical trial patients

• Problem solve with the physicians and coordinators to resolve any patient-related issues that may arise

• Communicate effectively with external clients regarding site visits as well as the sites' quality and quantity of data for all trials

• Ensure the site is maximizing the schedule in order to provide opportunities to as much of the community as possible

• Responsible for the region reaching profitability and revenue goals

• Learn and prepare for new clinical research studies at the site (typically 1-2 new clinical studies per month)

• Voluntary travel to Investigator Meetings to learn about new clinical studies (US based, all expenses paid - who doesn't like free travel?)

The Right Candidate Will:

• Be self motivated! Energetic! Positive!

• Focus on providing exceptional patient care and creating memorable experiences

• Make sure client satisfaction is a primary focus and that the client is able to achieve and exceed their goals

• Believe in high quality and have a high standard of compliance to our study protocols

• Be remarkably organized

• Be skilled at problem solving, planning and being proactive
• Accept ownership of tasks from inception through completion and assume responsibility for personal success

Skills needed to win:

• Required:
  
  1 year of supervisory or managerial experience, ideally in a Healthcare or Healthcare related occupation
• Required:
  
  3-4 years of professional clinical experience in a patient facing role
• Required:
  
  The ability to help drive team performance while also routinely conducting patient visits
• Required:
  
  B.S or B.A from any accredited University
• Strong communication and decision-making skills
• Be self motivated! Energetic! Positive!
• Enjoy a fast-paced working environment
• Believe in high quality and have a high standard of compliance to our study protocols
• Be remarkably organized
• Accept ownership of tasks from inception through completion and assume responsibility for personal success
• This is an onsite Monday-Friday position. No remote or hybrid seeking applicants please
• Coffee drinkers preferred. Tea drinkers accepted.

The Company Culture You Will Be Part Of:
Del Richt Research's Core Values:
Production, Humility, Consistency

Production:

• We deliver on our promises

• We have a bias towards action: we value independent problem solving

• We proactively over deliver: we can act without being told what to do and we always have new ideas that will be heard and will improve the company

Humility:

• We support each other relentlessly

• We always have enthusiasm: we exhibit passion and excitement about our work which leads to everyone having a 'can do' attitude

• We embrace change: we are excited to always be growing and moving the organization forward which means change is the norm for us

• Coachable: we all love to learn, we are…