HR Service Center Intern

Location: Atlanta

Note:

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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:30 AM

Shift End Time

12:30 PM

Worker Sub-Type

Temporary

Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture:
People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.

Job Description

The Human Resources Service Center Intern will partner cross-functionally with multiple Total Rewards / HR Departments to create Workday Help Articles for use by Employees across the Children's system. The intern will partner with the Human Resources Service Center team to document processes and practices that will ultimately be used to create standard operating procedures for use by the HR Service Center.

Responsibilities include:

* Partnering and gathering information from source documentation experts to create a minimum of 10 Workday Help Articles that will allow employees to better understand how to accomplish self-service tasks within the Workday system.

* Partnering with individual Human Resource Service Center team members to gather and format processes and practices for 15 Standard Operating Process documents. This documentation will be used to assist all HRSC agents in support of assisting employees via phone and Workday Case Management.

* Being immersed in the HR Service Center call team for better understanding of operations. This will aid in the completion of the tasks detailed above. This will include taking inbound calls to the center as well as resolving Workday cases created by Children's employees within the Service Level Agreement guidelines.

The Children's Summer Intern program allows interns the opportunity to gain hands-on experience related to their field of study by working on meaningful projects alongside Children's professionals. Intern responsibilities may include project management, event planning and support, logistics, data base management, research, and analysis. Interns may explore career paths and apply for full-time positions upon successful completion of the program.

Experience

* Research area: research experience necessary either through previous internship, work experience, or course work; practical knowledge about the conduct of research principals required

Preferred Qualifications

* Strong process documentation skills

* Workday support knowledge

Education

Clinical Focus:

* College student with at least two years in a health sciences related program, such as pre-med, nursing, biomedical engineering, biology, chemistry, or statistics, or post graduate student working toward a Master's of Science in public health or medical degree

Non-Clinical Focus:

* College or graduate student that is currently working towards a Bachelor or Master's degree in Journalism, Communications, Business, Marketing, Healthcare Administration or other related field, required

Certification Summary

* No professional certifications required

Knowledge, Skills, and Abilities

* Organized, detail oriented;
Able to prioritize time sensitive assignments

* Creative and flexible;
Able to adapt to change

* Self-starter;
Able to make decisions independently

* Strong verbal and written communication skills;
Strong interpersonal and presentation skills

* Able to work well with diverse groups, comfortable interacting with all levels

* Able to represent Children's in a mature and professional manner

* Willing to work long hours that could include evenings and weekends, if applicable to internship

* Proficient with Microsoft Office applications (Word, Excel, Power Point, Access, Outlook) or other applications as required

* Able to travel throughout expanded metro Atlanta area;
Must provide reliable transportation, if applicable to internship

Clinical Focus:

* Knowledge of medical terminology useful

* Knowledge of basic statistical software useful

Job Responsibilities

* Develops and implements projects as assigned, which could include events, activities, programs, or research studies.

* Creates and carries out a cohesive plan for each assigned project. Establishes and maintains contact with all appropriate individuals to ensure that the plan is implemented in the best interest of the organization.

* Executes administrative and operational tasks for assigned projects.

* Supports and participates in the continuous assessment and improvement of the quality of services provided and projects produced.

* Understands and complies with infection control, safety, and OSHA procedures and regulations, while meeting all in-service requirements as outlined per policy.

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal…