Crisis & Referral Specialist

Anticipated End Date:

Position Title: Crisis & Referral Specialist

Location: Candidates must reside in the state of Georgia.

Virtual: This role enables associates to work virtually full-time, with the exception of required in‑person training sessions. This approach promotes productivity, supports work‑life integration, and ensures essential face‑to‑face onboarding and skill development.

Work Schedule: The call center operates 24/7, 365 days a year. All shifts, including weekends and holidays, are required. Training will be conducted Monday‑Friday 10:00 am‑6:30 pm EST.

• Takes inbound calls, texts, and chats from individuals needing support, services, or who may be in crisis.
• Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
• Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
• Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
• Provides linkage follow‑up as directed to assure individual accessed services.
• Coordinates with other agencies, organizations, and individuals to insure optimal use of resources, services, and natural support systems.
• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

• Requires a high school diploma or equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.

• BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred.
• Call center experience preferred.
• Crisis experience preferred.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, and local laws.

Applicants who require accommodation to participate in the job application process may contact elevancehealthj for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.