Medical Office Associate - Ledgewood, NJ Urgent Care

Front Desk Associate

Reports to:

Office Manager

Summary:

The Front Desk Associate greets patients, updates insurance information in the system, verifies and analyzes health insurance benefits, explains payment policies, answers phones, and other administrative tasks.

• Greet, register, instruct, and provide general assistance to patients.
• Obtain demographic and financial information and enter into computer system.
• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes.
• Determine and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility and maintain and balance cash drawer.
• Communicate with primary care providers and insurance carriers per patient request.
• Answer telephone, take messages and return voicemails.
• All other duties as assigned by Office Manager or Practice Administrator
• Must be available nights and weekends

• High school diploma
• Medical billing/medical receptionist experience preferred.
• Basic computer skills
• Detail oriented
• Exceptional customer service and phone etiquette