Front Office Specialist - Jacksonville

Medical Front Office Specialist – Jacksonville

Join our team at Pediatric Eye Consultants of North FL, a Division of Florida Pediatric Associates and play a key role in delivering Compassionate, high-quality care to our patients. In this position, you will support healthcare providers, contribute to a positive patient experience, and be part of a collaborative, patient-focused team dedicated to making every visit meaningful.

Position Summary:

The Front Office Specialist serves as the first point of contact for patients, delivering excellent customer service while managing scheduling, patient registration, insurance verification, and payment collection. The Front Office Specialist supports both patients and clinical staff by maintaining accurate records, coordinating communication, and ensuring a smooth and positive patient experience from check-in through check-out, while adhering to all compliance and confidentiality standards.

Education and Training

• High School Diploma or GED

Experience

• One year of experience working at the front desk of a medical front office or similar role.
• Experience with patient scheduling systems and registration procedures preferred.

Skills

• Working knowledge of:
• Patient scheduling software.
• Patient registration & scheduling.
• Insurance verification and basic billing procedures.
• Data entry and database management.
• Office equipment, including scanners, fax machines, and copiers.
• Understanding of:
• Customer service best practice in a healthcare setting

Principal Duties And Responsibilities

• Welcome patients, families, and visitors in a professional and courteous manner and verify the purpose of the visit.
• Answer telephone calls, provide information, screen and route telephone calls to the appropriate person or department.
• Schedule patient appointments.
• Coordinate communication with referring physicians and health-care facilities.
• Verify patient insurance eligibility and benefits and obtain required authorizations prior to patient visits.
• Perform the patient check-in process that includes:
  • Obtain, verify, and update patient demographic information including contact information.
  • Verify and update insurance information and benefit changes in the practice management system.
  • Ensure completion of the automated check-in process, when applicable.
  • Ensure patients sign required patient check-in documents.
  • Ensure that signed patient documents are filed within the medical record.
  • Confirm that required authorizations are received and filed.
  • Collect co-payments, deductibles, co-insurance, and any outstanding balances prior to the patient being seen by provider
• Perform the patient check-out process that includes:
  • Scheduling follow-up appointments and diagnostic tests ordered during the visit.
  • Remind the patient of the importance to keep follow-up appointments and to complete ordered diagnostic tests.
• Collect payments, including co-payments, deductibles, co-insurance, and any outstanding balance amounts for any additional services that were rendered.
• Provide receipts for all transactions
• Perform end-of-day reconciliation process, including balancing and reporting daily receipts, as assigned.
• Perform administrative and general office functions, including but not limited to copying, filing, faxing, and data entry.

Benefits Package:

• 90% Employer Paid Employee Medical
• Dental
• Vision
• 100% Employer Paid STD & LTD
• Supplemental Insurance Options
• 15 Days PTO – First Year
• 7 Paid Holidays
• 401k Plan and Amazing Work Environment

Equal Employment Opportunity Statement

Florida Pediatric Associates is an equal opportunity employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristics protected by applicable federal, state, or local law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA) and applicable state law.