Front Desk Rep Reidsville, GA

Front Desk Representative

Under the direction of the Front Desk Supervisor, Manager and/or Director of Operations, the Front Desk Representative is responsible for the daily administrative tasks of the front desk for all clinics. Organization, attention to detail, prioritizing problem solving and multitasking are necessary to ensure a high level of customer service. Customers include patients, physicians, vendors, clients and staff.

Demonstrates a courteous, friendly and professional demeanor while he/she greets and checks in patients, visitors and vendors.

Checks in patients and collects payment from patients; manages a daily collection log for co-pays, balances, deposits. Balances their cash drawer and submits reconciliation reports at the close of each business day. May assist with preparation of deposit and arranges for pick up or courier if in a satellite location.

Maintains the cleanliness and tidiness of the front desk area and patient waiting rooms

Screens every visitor and respond accordingly. Adheres to all company procedures and policies for receiving deliveries (Fed Ex, UPS, USPS, couriers, etc.…)

Maintains a friendly and professional demeanor while answering and routing phone calls as necessary.

Verifies patient's demographic and insurance information. Makes appropriate changes in the EMR system to ensure all patient information is correct. Reviews each patient chart and schedule the day before clinic in order to anticipate the proper intake interview, missing documentation, required authorizations, copay and/or balance amounts and insurance eligibility.

Prepares school and work excuses as needed.

Accepts xrays and medical records for prospective new patients as needed and distributes to the proper staff member.

Checks out patients and schedules returning patient appointments according to the provider and practice protocols as necessary

Assesses patient needs (wheelchairs/ambulation requirements) and assists with calling transport for patient pickup as needed.

Maintains a high level of confidentiality when servicing patients.

Must have flexibility with hours as needed for clinic.

Completes pod assignment board for the next day's clinic at the close of each day for certain locations.

Follows proper security procedures at the close of each day to ensure facility safety

Receives and distributes faxes daily as necessary

Collects/Sorts and distributes incoming mail as necessary

Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service
- Works well with patients, vendors, and physicians by keeping them informed and promoting a positive image of the company at all times. Exhibits good listening and comprehension;
Selects and uses appropriate communication methods. Makes eye contact with the patients as they check in and should not use cell phone at the front desk at any time when patients are present. Looks for ways to improve and promote quality patient care.

Teamwork
- Accountable to team and departmental goals, works to meet established deliverables, balances team and individual responsibilities, gives and welcomes feedback, puts success of team above own interests. Communicates with team regarding overall patient care including using resources efficiently working toward a positive patient experience. Understand the responsibilities of their work and how the flow of the front office affects the overall flow of the entire clinic.

Organizational Support
- Follows policies and procedures, completes administrative tasks correctly and on time; supports organization's goals and values. Adheres to all policies and procedures while maintaining patient confidentiality according to HIPAA guidelines.

Dependability
- Adheres to the company's time and attendance policy. Is punctual, good attendance record, minimal to no missed punches, works independently with little to no supervision, self-starter, adheres to departmental and company wide time lines, maintains focus.

Productivity
- Prioritizes and plans wok activities to ensure the completion of daily tasks. Uses time efficiently, plans for additional resources, sets personal goals and objectives to meet departmental goals.

Job Knowledge
- Competent in required job skills and knowledge; exhibits ability to learn and apply new skills;
Keeps abreast of current procedures and/or industry changes that may affect the department and/or patient service.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED). Minimum one year experience in customer service in a high volume atmosphere. Prefer minimum two years'…