Practice Manager III – Surgical Associates

Responsibilities

• Supervise operational, Human Resource, administrative and business functions for large-scale and/or multi-specialty practices
• Provide administrative and clerical support for patient-centric care, including telephone service, appointment and surgery scheduling, new patient coordination, authorizations, referrals and back-office functions
• Maintain clinic schedules and provider scheduling templates across assigned locations
• Develop and maintain patient reception, appointment, cancellation and traffic-flow procedures
• Provide reception-desk coverage and monitor practice telephone systems
• Provide customer service, resolve patient complaints, complete variance reports and manage customer recovery
• Assist providers with patient schedules and address day-to-day operational issues
• Track provider activities, including productivity and regulatory compliance
• Participate in credentialing for new providers
• Supervise administrative and clinical staff, including registration, coordination, scheduling and authorization functions
• Orient, train and maintain training materials and programs for staff
• Conduct performance reviews, provide coaching, establish improvement plans and recommend disciplinary action
• Process position requests, revise job descriptions, screen resumes, interview candidates and make hiring decisions
• Ensure regulatory, safety, IT, patient privacy, HIPAA and health information management compliance
• Manage revenue functions, charge capture, encounter forms, missing charges, rejection reports, cash collections and billing requirements using Epic reports
• Investigate expense variances, support expense projections, maintain purchasing logs and approve accounts payable
• Order equipment and office supplies and manage equipment maintenance agreements
• Oversee cleanliness, appearance, general maintenance and limited facility renovation projects

• Current BLS certification required or must be obtained within 30 days of hire
• Bachelor's Degree required
• Minimum seven (7) years of progressive medical office experience in medical office registration, back-office clinical, scheduling and/or billing
• Minimum three (3) years of healthcare supervisory or management experience
• Experience in Financial Management, Quality Improvement, Project Management and Program Development required
• Previous supervisory experience managing Human Resource issues, particularly change management and labor relations required
• Equivalent combination of education and work experience may be considered in lieu of bachelor's degree
• Ambulatory care management experience strongly preferred
• Knowledge of medical practices, terminology and reimbursement policies
• Excellent verbal and demonstrated written communication skills
• Excellent analytical and problem-solving skills
• Demonstrated ability to supervise operations and/or customer service
• Ability to lift up to 50 lbs occasionally
• Reading, writing, reasoning, talking and keyboarding abilities

Demonstrates expertise in operational management, human resources, and administrative functions within a healthcare setting, ensuring compliance with regulatory standards and effective patient care processes. Proficient in financial management, quality improvement, and program development, with a strong focus on team supervision and customer service.

• BLS Certification
• Healthcare Supervisory Experience
• Financial Management
• Quality Improvement
• Ambulatory Care Management

• Medical Office Registration
• Back-Office Clinical Functions
• Scheduling
• Billing
• Regulatory Compliance
• Performance Reviews
• Project Management
• Program Development
• Customer Service
• Data Analysis

• Excellent Communication Skills
• Analytical Skills
• Problem-Solving Skills
• Coaching
• Change Management

• BLS Certification

• Healthcare
• Patient-Centric Care
• Human Resource Management
• Labor Relations
• Medical Terminology
• Reimbursement Policies
• Patient Privacy
• HIPAA Compliance
• Operational Supervision
• Facility Management

• Epic Reports