Patient Access Navigator - Scheduling Part-Time

A Patient Access Navigator I supports patient access activities by coordinating scheduling requests, validating scheduling requirements, and assisting patients in navigating access to care. Follows established workflows, scheduling protocols, and system guidance to ensure accurate appointment placement, patient readiness, and a positive patient experience. Demonstrates accountability for completing assigned work accurately and timely while supporting efficient access to care and successful appointment outcomes.

Education:High School Diploma or GED

Experience:Six months of related experience

• Knowledge, Skills and Abilities:
• * Escalation & Support:
  Demonstrates accountability in supporting team workflows and departmental operations by actively contributing to shared workloads, assisting with coverage needs, and maintaining flexibility to meet changing patient access demands and performance expectations.
• * Demonstrated effective organizational and time management skills in a high-volume, fast-paced work environment
• * Ability to follow structured standard workflows, protocols, and system guidance with consistency and accuracy
• * Effective verbal and written communication skills, with the ability to engage professionally with patients, provider offices, and clinical staff to include advanced level practitioners and physicians. Further, demonstrates professionalism and the ability to collaborate effectively with peers, leadership, and internal hospital team members
• * Ability to multitask and manage competing priorities across calls, work queues, and digital workflows
• * Strong customer service skills with the ability to actively listen, show empathy, and respond appropriately to patient needs
• * Basic problem-solving skills with the ability to recognize issues and elevate appropriately
• * Demonstrates adaptability to new systems, workflows, and process changes with the ability to maintain composure and productivity in a structured, performance-driven environment
• Licenses &
  
  Certifications:
  
  NONE REQUIRED

Being a part of Tanner Health is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards.

These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health a great place for our employees to work, for patients to receive care and for physicians to practice medicine.

A Patient Access Navigator I supports patient access activities by coordinating scheduling requests, validating scheduling requirements, and assisting patients in navigating access to care. Follows established workflows, scheduling protocols, and system guidance to ensure accurate appointment placement, patient readiness, and a positive patient experience. Demonstrates accountability for completing assigned work accurately and timely while supporting efficient access to care and successful appointment outcomes.

• Access Optimization & Scheduling Accuracy:
  Reviews and processes scheduling requests generated from provider orders within assigned work queues, ensuring accurate appointment selection, appropriate resource utilization, and alignment with clinical and scheduling protocols. Ensures scheduling accuracy to reduce reschedules and downstream disruption.
• Order & Clinical Requirement Validation:
  Demonstrates ownership in proactively partnering with provider offices to identify, investigate, and resolve discrepancies in orders, documentation, and scheduling requirements, ensuring completeness and accuracy of all required elements to support timely scheduling, patient readiness, and downstream workflow integrity.
• Throughput & Workqueue Management:
  Actively prioritizes and manages scheduling calls, assigned inventory, and work queues to ensure the right work is completed at the right time, supporting timely patient access and resolution within defined service level expectations. Seeks out support as needed to prevent delays.
• Throughput & Workqueue Management:
  Maintains consistent availability to support call handling and patient access operations, minimizing time off the call or messaging queue during…