Financial Navigator - Braselton Onsite Sat - Tues

Job Category:
Revenue Cycle;
Work Shift/

Schedule:

10 Hr Afternoon - Evening

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

Job Summary Serves as customer service advocate to educate patient and guide them through all financially viable solutions for their portion of medical costs. Interviews and screens patient at bedside for their ability to pay based upon established policy and criteria. Collects payments and inputs financial data for patient.

Licensure or other certifications:

Educational Requirements:

High School Diploma or equivalent.

Minimum Experience:

Other:
Preferred Job Qualifications Preferred Licensure or other certifications:
Preferred

Educational Requirements:

Preferred Experience:

One (1) year of healthcare, business office, or customer service related experience required with experience in healthcare. Other:
Job Specific and Unique Knowledge,

Skills and Abilities

Knowledge of Patient Financial Services processes and procedures Personal Computer proficiency to include all programs necessary to perform job duties Good interpersonal skills, excellent verbal communication skills, including bedside screening and telephone proficiency Ability to work independently within guidelines.

Accepts all patient/customer calls lines in a professional manner, keeping wait times to a minimum. All calls will be returned within 24-48 hours if not sooner. Confirms patient's insurance status, updates missing, inaccurate, or incomplete information, verifies insurance as needed, handles accounts with agency billing. Determines eligibility for the Financial Assistance program. Processes Financial Assistance applications including requesting and managing required documents.

Counsels patients with financial concerns eens/researches for any other source of payment prior to processing Financial Assistance. Makes appropriate referrals to programs such as Medicaid, Disability, Cancer State Aid, Crime Victim Compensation. Manages department inboxes and assigned work queues. Reviews all accounts considered for Financial Assistance to determine inclusion/exclusion based on policy guidelines, clearances, and updates/codes accounts appropriately in the EMR.

Generates appropriate letters and notices to patients or community partners or government/non profit agencies and mails to appropriate party accurately and timely. Demonstrates knowledge of single billing office financial policies and adheres to requirements when evaluating eligibility or making financial arrangements for payments. Contributes to the productive and effective operations of the financial assistance area to enhance the success of the department and the organization.

Recognizes the importance of and maintains effective working relationships with patients, clinical staff, other departments within the Revenue Cycle, community partners, and non profit and government agencies. Participates in training and orientation of new employees. Educates patients and guides them through all options to be able to settle their patient responsibilities.

Weight Lifted:
Up to 20 lbs, Occasionally 0-30% of time

Weight Carried:
Up to 20 lbs, Occasionally 0-30% of time

Vision:
Moderate, Constantly 66-100% of time

Kneeling/Stooping/Bending:
Occasionally 0-30% Standing/Walking:
Occasionally 0-30% Pushing/Pulling:
Occasionally 0-30% Intensity of Work:
Occasionally 0-30% Job Requires:
Reading, Writing, Reasoning, Talking, Keyboarding

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. NGHS:
Opportunities start here. Northeast Georgia…