SW Supervisor; Licensed, Non-Union

Purpose:

Care Management is a service that helps children with chronic physical or emotional issues obtain and utilize the medical, social and community services they need to get and stay healthy. Care Coordinators learn all they can about the child and family’s unique needs. They work with other care providers to develop a plan of care and help members determine and take the actions needed to make and keep appointments, adhere to medications, obtain educational and health advocacy, and access benefits.

Position Overview:

The Social Work Supervisor will not only oversee the coordination of services for children with chronic medical and/or behavioral health conditions but also provide hands‑on support to the families we serve. The role involves converting cases from Outreach to Enrollment and managing a small caseload of children with high‑risk behaviors. The Social Work Supervisor role is pivotal in connecting children and families to the services needed to stay as healthy as possible and avoid unnecessary trips to the emergency room.

In collaboration with the care coordination team, the Social Work Supervisor will assist with completing risks and needs assessments, developing person‑centered care plans, scheduling, and tracking appointments, educating members, and coordinating other aspects of members’ health and community services. The role will require some evening availability and on‑call coverage. As this is an evolving program, additional responsibilities will be added.

RESPONSIBILITIES include but NOT limited to:

• Provides regularly scheduled weekly supervision to care management staff members in Staten Island, and Harlem as needed.
• Provides administrative oversight to ensure compliance with TJB, DOH, and CBC standards.
• Monitors service provision, referrals, and census data to maintain program effectiveness.
• Manages billing processes, utilizing both electronic and manual systems, to ensure accuracy and timeliness of documentation and assessment completion.
• Oversees and completes outreach, enrollments, discharge processes, and decisions in alignment with program protocols.
• Manages caseload of high‑risk cases to ensure that appropriate continuity of care is provided.
• Ensures follow‑up on quality assurance activities including corrective action, client satisfaction surveys, and audits.
• Monitors and addresses high‑risk incidents promptly in accordance with organizational policies.
• Conducts community outreach, fostering strong linkage relationships with service providers.
• Participates in network/coalition meetings. Covers for the Director in his/her absence.

EDUCATIONAL / TRAINING REQUIRED (List all that is required to achieve this position):

Licensure (LMSW, LCSW, LMHC, LMFT, LCAT) in a Behavioral Health or related field. EXPERIENCE REQUIRED / LANGUAGE PREFERENCE (List what the desire to reach goals):

• A valid driver’s license and access to a vehicle (for Staten Island); A valid NYS  all boroughs.
• A minimum of three years of related experience with the target population is required to work with Children.
• Experience working in interdisciplinary teams; experience providing care management or care coordination in a medical or behavioral health environment; experience working with the chronically ill.
• Excellent written communication, verbal communication and customer service skills
• Fluency in a second language such as Spanish, Mandarin, or Russian is preferred but not mandatory

COMPUTER SKILLS REQUIRED (List the computer skills needed):

• Intermediate computer proficiency and knowledge of Microsoft Office, and ability to learn electronic health records and other software as required.

VISUAL AND MANUAL DEXIERITY:

• Ability to read/input data and documents, including spreadsheets, reports and Electronic Health…