Lead Linen Specialist

About the Company

We’re a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team.

When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.

The Lead Linen Specialist is responsible for supporting the department management team in the overall daily operations and workflow of the Laundry and Linen program. Includes supervision of team members, professional washing and drying of all items and assisting in the upkeep of facilities and equipment.

• $18 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location.
• More benefits and company perks information below.

• Work with the management team to oversee daily operations and workflow management to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
• Support in the supervision, guidance, coaching and support of Linen Specialists.
• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
• Ensure cleanliness of the laundry facility.
• Receive deliveries and ensure accuracy of orders.
• Operate commercial washers and dryers in a laundry facility or on-site, professionally wash and dry laundry items, such as linen, terry, blankets, bedspreads, etc.
• Sort, fold, label, and organize company issued laundry items.
• Ensure supplies are prepared in a timely manner for pick-up.
• Responsible for picking up and dropping off supplies (as-needed basis).
• Properly utilize the necessary tools, chemicals, and products to clean to company standards.
• Observe and report any damage or potential hazards.
• Establish and maintain open, collaborative relationships with team members and management team.
• Attend all mandatory individual and team meetings.
• Assist your colleagues and management team when necessary.
• Other duties as assigned because every day is different in hospitality!

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• 1 - 2 years experience in laundry and linen services is ideal, but similar experience is taken into consideration.
• Prior experience in supervisory or management level position in a similar industry.
• Tech‑savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self‑motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.

• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
• We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
• Reliable transportation required.
• Regular travel within the locally assigned market and / or region.
• Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping,…