Spa Supervisor

Location: Braselton

About UsWithin the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts.

We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests’ expectations. We look for people with personality, energy, enthusiasm and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today.

Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the You Decide discount program. You Decide offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation Tipped/Service Charge Eligible? Yes Discretionary Performance Bonus Eligible? No Overview The  Spa Group & Guest Experience Supervisor is responsible for supporting the daily operational flow of The Spa while overseeing all spa group experiences from inquiry through execution. This role serves as both an operational leader and primary liaison for spa groups, ensuring exceptional guest experiences, seamless coordination between departments, and adherence to luxury hospitality standards.

This position assists in supervising spa operations, front desk and attendant teams, training initiatives, retail performance, and operational standards while also managing all aspects of spa group business including prospecting, planning, scheduling coordination, communication, and onsite hosting responsibilities.

ESSENTIAL FUNCTIONS Ensures exceptional internal and external guest satisfaction through a positive, professional, and solution-oriented approach

Oversees the coordination and execution of all spa group experiences from initial inquiry through onsite completion

Serves as primary liaison between Spa, Resort Sales, Catering, Conference Services, Reservations, and other resort departments regarding group bookings and spa experiences

Assists with proactively identifying and developing spa group business opportunities to support departmental revenue goals

Coordinates group itineraries, treatment scheduling, amenity arrangements, special requests, and pre-arrival communication

Hosts and oversees spa groups onsite to ensure seamless execution, professionalism, and luxury guest experience standards

Oversees day-to-day operational flow of The Spa, ensuring seamless front desk, back-of-house, and guest experience operations

Acts as Manager-on-Duty in the absence of spa leadership

Assists with managing daily schedules of Front Desk, Spa Attendants, and additional spa colleagues based on business levels and operational needs

Responsible for organizing and facilitating training and certification initiatives for Front Desk and Spa Attendants Supports the ongoing development and coaching of Front Desk and Spa Attendant colleagues

Maintains ongoing retail sales training and product knowledge for Front Desk colleagues

Assists with conducting operational and retail inventories and submitting recommended orders to maintain adequate supply levels

Monitors and…