Front Desk Manager

Front Desk Manager

Nestled in the beautiful North Georgia mountains, Brasstown Valley Resort & Spa delivers unforgettable guest experiences through luxury accommodations, award-winning dining, an 18-hole championship golf course, equestrian stables, a full-service spa, and year-round activities for all ages. Families, couples, and groups return year after year to create lasting mountain memories.

Summary: Under the direct supervision of the General Manager, this position maintains the efficient operations of the Front Desk, Night Audit and Guest Service areas by providing guests with the highest degree of hospitality and service. Strives for the highest possible occupancy levels while controlling wages and other expenses.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions:

• Establishes and maintains proper credit procedures, eliminating bad debt and rebates whenever possible.
• Maintains all equipment and supply inventory.
• Responsible for the Property Management System (PMS), solves technical or operational problems as reported by the users. Assist in the installation of all new applications obtained from the Corporate Office.
• Helps identify and train appropriate shift personnel to solve minor problems with the computer system.
• Communicates with sales and reservations to ensure all guest room rates are correct.
• Works with Reservations Manager to properly sell out whenever possible.
• Ensures that each guest receives prompt and courteous reception and service.
• Communicates with Housekeeping throughout the day for all rooms needed for check-in.
• Schedules department representation for pre-con meetings, as needed.
• Oversees all group room blocks, billing VIPs and special requests.
• Tracks all special corporate accounts for production and value.
• Ensures all Accounting policies and procedures are adhered to.
• Establishes standards and procedures for work of Front Desk and Guest Service associates.
• Plans work schedules to ensure adequate service.
• Oversees the annual Front Desk operations budget to achieve or exceed budget expectations for the department.
• Ensure Purchase Orders are expedited according to proper procedures while adhering to the budget.
• Assists in the supervision of all associates at the Front Desk to include: hiring, firing, corrective action/discipline, and performance evaluations for direct reports.
• Provide excellent training and a positive work environment for all Front Desk associates in accordance with accepted brand standards.
• Provide first class Guest service in accordance with established guidelines and brand standards.
• Support and live by the team member handbook
• Protect Resort assets.
• Provide a safe and sanitary environment for Employees and Guests.
• Performs other activities as assigned by the General Manager.
• Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Working directly with the Reservations Manager, ensure both departments are cohesive and operate within Coral standards.

We offer a competitive compensation package including health and dental benefits, free golf.