Internship- Food & Beverage FOH

Overview

The HEI Internship Program is a 10–12 week fast‑track development opportunity for college students to expand their knowledge in the hospitality industry. Interns will spend the program immersing themselves in the front‑of‑house Food and Beverage discipline by shadowing critical leaders, attending operational meetings, and working alongside associates and the leadership team that ensure the day‑to‑day success of the department. The objective of this program is to provide a foundation that will prepare interns for a long‑term career within the hospitality industry.

• Shadow identified leaders within the department at the hotel.
• Shadow each shift and each position within the outlet you are assigned to at the hotel.
• Consistently attend department meetings as well as any leadership meetings at the hotel.
• Become proficient with operating the PMS and all other systems used by the Food & Beverage team.
• Utilize labor management tools to schedule and control labor costs.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Ensure compliance with Standard Operating Procedures and Policies.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

• Recent or current graduate of a hospitality program preferred.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to use point‑of‑service computer.
• Ability to stand for long periods of time with or without reasonable accommodation.
• Effective verbal and written communication skills; ability to adapt communication style to suit different audiences, such as supervisors, coworkers, and the public.

Salary range: $12.00–$20.00 per hour. Tipped / Service Charge eligible:
No. Discretionary performance bonus eligible:
No.

HEI Hotels and Resorts offers a comprehensive benefit program that supports physical, mental, and financial wellness. Medical and dental coverage are provided through Anthem Blue Cross Blue Shield. Vision coverage is available through Eye Med. Vacation, sick, and holiday programs are offered, and pet insurance is available through the ASPCA. Financial wellness benefits include supplemental, spousal, and child life insurance, short and long‑term disability plans, a 401(k) savings plan with matching funds, and discounts through the “You Decide” and hotel room discount programs.

Specific details and eligibility vary by location and employment status.

HEI Hotels and Resorts is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.