Director Food and Beverage

Callaway Resort & Gardens is a family‑owned resort and hotel destination located in Pine Mountain, Georgia. The resort offers lodging, dining, golf, and a variety of activities to families and guests.

• Develop and implement a strategic plan for food and beverage operations to meet business objectives and enhance the guest experience.
• Manage the day‑to‑day operations of the food and beverage department, including budgeting, forecasting, inventory management and staffing.
• Hire, train and motivate a high‑performing team of food and beverage professionals, including chefs, cooks, servers and bartenders.
• Develop and maintain strong relationships with local suppliers to ensure the highest quality products are used in food and beverage operations.
• Work closely with other departments, such as sales and marketing, to coordinate food and beverage offerings for events and special occasions.
• Ensure compliance with health and safety regulations, as well as company policies and procedures.
• Monitor industry trends and incorporate new ideas and concepts into food and beverage offerings.
• Develop and implement standard operating procedures.
• Manage the guest feedback process to continuously improve the guest experience; respond to guest feedback as needed.
• Manage internal communications to ensure hosts are equipped with the information they need to execute all events, programming and day‑to‑day guest communications.
• Proven success in managing multiple food and beverage outlets with a track record of delivering exceptional service and profitability across all venues.
• Foster a collaborative, innovative and mission‑driven team culture aligned with Callaway Resort & Gardens’ values and commitment to guest service.
• Manage departmental marketing budgets to ensure maximum ROI and alignment with revenue targets.
• Lead, mentor, coach and develop a high‑performing team; set expectations and ensure accountability for results.
• Serve as the department and property duty manager as scheduled.

Leadership reserves the right to add or change responsibilities at any time.

• Bachelor’s degree in hospitality management or related field.
• Minimum of 7 years of experience in food and beverage management, with at least 5 years in a leadership role.
• Strong leadership skills with the ability to manage and motivate a large team.
• Excellent interpersonal, organizational and communication skills.
• Knowledge of current trends and innovations in food and beverage operations.
• Experience managing budgets and forecasting financial performance.
• Strong customer service skills with a passion for delivering an exceptional guest experience.
• Must be able to work flexible hours, including nights, weekends and holidays.

• Genuinely friendly and caring with pride in their work.
• Self‑motivated and disciplined.
• Capable of prioritizing and completing work assignments on a timely basis.
• Maintains strict confidentiality and judgment regarding privileged information.
• Live out Callaway’s Lead with Love principles by being patient, kind, trusting, unselfish, truthful, forgiving and dedicated.
• Willing to constantly improve.
• Professional appearance with good personal hygiene.
• Promotes a team work environment by cooperating and helping co‑workers.
• Adapts to changes easily and tolerates a fast‑paced, hectic environment.
• Shows appreciation to others and is sensitive to guests’ needs to meet them within company guidelines.
• Projects an image of being genuinely friendly and caring with pride in their work.
• Detail oriented and maintains a high level of accuracy.
• Strong organizational skills.
• Excellent analytical skills.
• Strong verbal and written communication skills.
• Strong attention to detail and accuracy.
• Cognitive aptitude for complex conceptual and strategic thinking.
• Proficient in English and Microsoft Office suite.
• Proficient with modern marketing tools and platforms.
• Manual dexterity necessary to complete all job duties.
• Ability to sit, stand or walk for long or short periods.
• Ability to maintain good personal hygiene.
• Ability to resolve conflicts by working out problems with other employees.
• Ability to comprehend instructions and retain information.
• Depend…