Front Desk Agent

Named the #1 Hotel in Savannah by Travel + Leisure in 2026, Hotel Bardo Savannah is more than a hotel. It’s a neighborhood clubhouse, a gathering place and a world of its own—where exceptional hospitality feels personal, thoughtful and always a little unexpected.

Set beside Forsyth Park in the heart of Savannah, Bardo brings together 149 guest rooms and suites,
Saint Bibiana, Bar Bibi, The Green Room, Saltgrass Spa , The Cooking School and spaces designed for everything from quiet mornings to unforgettable celebrations.

Our most recent recognition from Travel + Leisure joins a growing list of honors, including Bardo’s distinction as a Condé Nast Traveler Triple Crown recipient, recognized across the Hot List, Gold List and Readers’ Choice Awards. But the recognition belongs to the people behind the experience—a team that believes the smallest details can make the biggest impression.

At Bardo, hospitality is generous, intuitive and full of personality. Whether you’re welcoming a guest, setting the table, creating a restorative spa experience or making everything happen behind the scenes, you play a part in creating the kind of place people never quite want to leave.

LEFT LANE Hospitality Group, LLC is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as…how we want our team to feel every day.

Hotel Bardo Savannah is seeking an outgoing, polished, and service-driven Front Desk Agent to join our Front Office team. More than simply checking guests in and out, our Front Desk Agents help shape the entire guest experience — welcoming guests, anticipating needs, solving problems, making thoughtful recommendations, and finding creative ways to make each stay memorable.

The ideal candidate is comfortable connecting with people from all backgrounds, thinks quickly on their feet, and takes genuine ownership of the guest experience. Whether recovering a service issue, helping a guest plan their evening, arranging a special amenity, or recognizing an important celebration, this person understands that luxury hospitality lives in the details.

This is a full-time, onsite position located at Hotel Bardo Savannah. Open availability, including weekends and holidays, is required.

• Create a warm, polished, and personalized arrival and departure experience for every guest
• Perform Front Desk responsibilities including guest check-in, check-out, room assignments, billing, and account assistance
• Build genuine connections with guests and confidently provide recommendations for hotel experiences, dining, entertainment, and Savannah attractions
• Respond quickly and thoughtfully to guest requests, questions, and concerns, taking ownership through resolution
• Handle common service recovery situations with confidence, professionalism, and sound judgment
• Anticipate opportunities to personalize stays, including celebrations, milestones, special occasions, and VIP experiences
• Coordinate amenities, reservations, special arrangements, and thoughtful touches that elevate the guest experience
• Think creatively and act resourcefully when guest needs fall outside the ordinary
• Communicate guest preferences, requests, and service opportunities clearly with Front Office leadership and other hotel departments
• Maintain strong knowledge of Hotel Bardo, its experiences and programming, and the surrounding Savannah community
• Support fellow team members and the broader Front Office operation wherever needed to ensure a seamless guest experience
• Consistently uphold Hotel Bardo's service, presentation, culture, and luxury hospitality standards

• Previous experience in an upscale, luxury, boutique, or full-service hotel or resort strongly preferred
• Previous Front Desk Agent, Guest Service Agent, or comparable guest-facing hospitality experience preferred
• Naturally…