Assistant Director of Food & Beverage

The Assistant Director of F&B will assist in managing all aspects of the food and beverage operations with a primary focus on Lodge Outlets, including but not limited to Piedmont Dining Room, Cason’s Tap Room, Azalea Market, Lodge Pool Bar, and Room Service. The successful candidate will be responsible for ensuring the highest level of service and guest satisfaction through effective leadership.

This role will oversee both front of house and culinary teams.

Direct reports include restaurant managers, supervisors, and leads.

Callaway Resort & Gardens (CGR) is an iconic 2,500-acre resort destination featuring a variety of lodging choices, unique garden attractions, seasonal special events, 36 holes of golf, fishing, biking trails, and residences. Located in scenic and historic Pine Mountain, Georgia, Callaway reflects the dream of its founder Cason J. Callaway 75 years ago. Currently CGR is part of Herschend Enterprises, Resort and Lodging Division, as part of a family of companies focused on family entertainment.

For over seven decades Herschend Enterprises has operated with the purpose of bringing families closer together by Creating Memories Worth Repeating®. Herschend Enterprises is considered the largest family-owned themed attractions corporation. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

• Receiving direction and oversight from the property Director of Food & Beverage, responsible for directing and organizing the activities of the outlets to ensure brand standards and a safe, high-quality food and beverage product are consistently being met while achieving budgeted revenue, cost and profit goals.
• Ensures a positive work environment for all hosts and high levels of engagement and job satisfaction.
• Ensures high levels of customer service at all touch points, exceeding brand standards and guest expectations resulting in achieving guest satisfaction goals, customer loyalty, referrals and repeat business.
• Champions safety efforts for areas of responsibilities. Complies with, and upholds all safety requirements, e.g. representation at safety committee meetings, complete and accurate daily temp logs, food handling and storage, dating, labeling product, monthly safety audits, safety critical host training, General Safety Training, Herschend Enterprises Alcohol Service Policy, safety sign-offs, monthly department safety audits, chemical introduction and handling, etc.
• Responsible for creatively engaging guests and capturing demand to improve revenues and average check.
• POS subject matter expert.
• Co-owner of the outlet’s P&L, business planning, budgeting and forecasting activities.
• Embraces efforts and models behavior that creates a Great Place to Work for Great People.
• Ensures all period-end inventories are completed and provides input and assists in development and execution of action plans to address business shortfalls.
• Liaises with culinary leaders on a variety of issues related to menu development and food presentation.
• Partners with Human Resources, staff recruiting, interviewing, positive discipline, and hiring responsibility.
• Responsible for effective Host on-boarding and training programs in all areas of responsibility.
• Implements effective controls of food, beverage, and labor costs among all sub-departments.
• Develops, implements and monitors department schedules to meet customer demand while achieving productivity goals.
• May be asked to participate in the property’s Manager on Duty Program.
• Other duties as assigned in support of…