Director of Resort Operations

Job Details

Job Location:

Dillard House a Mountain Farm Resort
- Dillard, GA 30537

Position Type:
Full Time

Job Category:
Hospitality
- Hotel

The Director of Resort Operations serves as the senior on-site leader for the Dillard House Resort and is responsible for the overall operational and commercial success of the property. This position provides leadership and oversight for Front Office, Housekeeping, Engineering & Maintenance, Activities & Recreation, Revenue Management, Sales, and Marketing while partnering closely with the Director of Food & Beverage to ensure a seamless and exceptional guest experience across the resort.

Reporting directly to the Regional Director of Operations, the Director of Resort Operations is responsible for executing the strategic vision of the resort while driving operational excellence, financial performance, guest satisfaction and team member engagement. This role is expected to be an innovative and forward-thinking hospitality leader who helps shape the future of the Dillard House by influencing major decisions related to guest experiences, revenue strategies, sales initiatives, marketing efforts and resort programming.

• Serve as the senior on-site operational leader for the Dillard House Resort.
• Directly oversee the Resort Manager and leaders responsible for Front Office, Housekeeping, Engineering & Maintenance, Activities & Recreation, Revenue Management, Sales, and Marketing.
• Recruit, hire, develop, mentor, and inspire department leaders while fostering a culture of accountability, creativity, collaboration, and exceptional guest service.
• Conduct daily standups, weekly leadership meetings, monthly department meetings, and regular one-on-one coaching sessions.
• Build a high-performing leadership team committed to continuous improvement and operational excellence.
• Build and maintain strong relationships with ownership, investors, community partners, and other key stakeholders, serving as a trusted representative of the Dillard House and Legacy Ventures.
• Oversee and maintain a comprehensive working knowledge of all resort operating systems, technologies, policies, procedures, and standard operating practices to ensure consistency, efficiency, compliance, and operational excellence across all departments.
• Promote and reinforce the Dillard House culture and Legacy Ventures service standards.

• Oversee all day-to-day lodging and resort operations to ensure consistently exceptional guest experience.
• Maintain the highest standards of cleanliness, maintenance, safety, service, and operational execution throughout the property.
• Monitor guest satisfaction metrics and implement action plans to drive continuous improvement.
• Ensure seamless coordination among all operational departments and resort amenities.
• Partner closely with the Director of Food & Beverage to deliver a unified resort experience while maintaining separate departmental accountability.

• Provide executive leadership and strategic oversight for the resort's Revenue Management, Sales, and Marketing functions, ensuring all initiatives align with the vision, positioning, and financial objectives of the Dillard House.
• Work closely with Revenue Management, Sales, and Marketing leaders to establish annual business plans, revenue goals, and key performance indicators.
• Actively participate in revenue strategy meetings, sales reviews, and marketing planning sessions, offering leadership and guidance on pricing strategies, market positioning, promotional initiatives, and demand generation.
• Review and provide executive input on significant group opportunities, weddings, partnerships, special events, and other high-impact business opportunities to ensure alignment with operational capabilities and long-term objectives.
• Lead strategic discussions surrounding branding, advertising, digital initiatives, public relations, social media, and creative campaigns while empowering the Sales and Marketing teams to execute approved strategies.
• Champion innovative ideas that generate new revenue streams, strengthen the Dillard House brand, and create memorable guest experiences.
• Hold Revenue Management, Sales, and Marketing leaders accountable for achieving established objectives through strategic leadership, coaching and performance management rather than direct selling responsibilities.
• Ensure close collaboration between Operations, Sales, Marketing, Revenue…