Night Auditor

Job Details:
Level: Entry,

Job Location:

Hiawassee, GA 30546, Position Type:
Part Time, Salary Range: $16.00 - $18.00 Hourly, Job Category:
Rooms, Summary of Position

The primary function of a Night Auditor is to create the ultimate guest experience for all guests of the hotel from before check-in to after check-out. The Night Auditor is responsible for effective communication to the guest prior to arrival when answering guest inquiries, creating a positive, hospitable, welcoming, inviting check-in and check-out experience, and responding to guests needs while they’re in house.

The Auditor ensures guests’ accounts are reconciled, credit cards and third-party payers are appropriately charged, and each day’s financial reports are compiled and distributed among other duties.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Along with complying with all laws, company policy, and brand standards, the following are the Essential Functions of this position:

• Complete all Ridges Way and departmental/position training.
• Always adhere to all policies and procedures.
• Maintain professionalism at all times.
• Ensure all transactions with guests are handled legally and ethically.
• Maintain security and control over assigned rooms keys and room access.
• Maintain a clean and neat appearance at all times.
• Arrive at the assigned area at scheduled time prepared to complete the assigned shift diligent, effectively, and hospitably.
• Maintain up-to-date, accurate, and clear reports as it relates to the arrivals, departures, guests in house, cancellations, room availability and any other reports critical to the function of the hotel and front desk.
• Immediately turn in all articles left by guests to management as “lost and found.”
• Maintain safe working conditions and follow all safety and procedural rules and take immediate corrective action when required to improve and laps in working conditions.
• Ensure the safety of yourself, coworkers, and guests and their belongings.
• Communicate all problems and unusual manners related to employee and guest safety to management immediately.
• Notify supervisor or manager when there is a shortage of supplies in advance of immediate need.
• Understand the daily and ongoing functions, services, and facilities of the hotel.
• Garner a working knowledge of the surrounding area of the hotel (landmarks, local attractions, surrounding businesses, points of interests, roads, etc.)
• Assist all guests in answering their inquiries, meeting their needs, and providing solutions.
• Develop and maintain interpersonal, professional relationships with guests quickly.
• Relate well to a wide variety of individuals from many backgrounds.
• Always demonstrate patience and tolerance to all guests and coworkers.
• Learn and utilize selling techniques to maximize occupancy and revenue.
• Maintain a cash bank per Ridges Way cash handling procedures.
• Maintain ongoing and effective communication with management, the front desk, and all departments in the hotel.
• Be visible at the desk at all times.
• Attend scheduled & mandatory meetings.
• Ensure that guest room keys and master keys are used to the highest level of security to protect guests, coworkers, the company, and all belongings.
• Proactively protect all guest information.
• Understand and operate the front desk’s telephone and computer systems, the property management systems, and other office equipment.
• Maintain the equipment used to perform the job duties and notify the supervisor or manager immediately of any damage or malfunction beyond daily wear-and-tear.
• Accept and verify guest credit card data and maintain security and privacy of that data.
• Interact with guests, on the phone or in person, in…