Guest Service Representative

Company Overview:
The Dillard House, a Farm Resort is a new addition to the Legacy Ventures portfolio and will be an exciting adventure as we build on what the Dillard family has developed since 1917. This one-of-a-kind property is nestled in the picturesque Tennessee River Valley within a two-hour drive north of Atlanta in Rabun County. It will represent tradition with authentically sourced cuisine, numerous outdoor activities and outstanding southern charm and hospitality.

Summary:

Front Desk Representatives are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities includes registering guests, making and modifying reservations, resort operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Key Responsibilities:

Greet and register guests, assign rooms, and process payments

Handle reservations, incoming calls, messages, and guest inquiries

Provide local area information and assist with dining, transportation, and tour arrangements

Maintain accurate guest records and perform shift reports

Ensure all guest requests are addressed promptly and courteously

Promote hotel services using suggestive selling to maximize revenue

Follow service standards, dress code, and safety procedures

Assist with front desk operations, including PBX and reservationist duties as needed

Create a welcoming environment through professional communication and attention to detail.