Chargé; e de Relations Sociales​/Associate Relations Case manager F​/M​/X

Job Opportunity At Mars IS France

Localisation:
Aimargues (30 min de Montpellier)

Type de contrat:
Rem placement de congé maternité CDD (4 à 6 mois)

Entité:
Mars IS France

• Ecole de commerce or Juriste social formation
• Proficiency in English
• Experience in stakeholder management

The Associate Relations (AR) Case Manager is responsible for two main activities: managing individual cases for Royal Canin factories in France and supporting Line Managers in these activities:

Main Responsibilities:

• Act as the primary contact for associates facing difficulties with their manager or any other company member. Provide support in these situations within the scope of available actions, in line with the five principles and the Associate Concept.

• On a factory scope for the Royal Canin entity:
• Evaluate and manage questions related to individual situations, issues reported by the My P&O team or the Social Relations teams.
• Coach and advise P&O Business Partners, managers, and associates.
• Recommend improvements to procedures and practices to enhance efficiency, consistency, and skills.
• Implement training programs for P&O Business Partners, associate relations managers, and managers on AR themes.
• For complex situations, collaborate with other ARs.
• Supervise performance reviews for associates with unsatisfactory performance.
• Accompany and coach managers on the performance process (PDP) and documentation.
• Recommend and validate steps during a separation process.
• Stay in contact with our legal advisors regarding legal matters and represent the company.
• Support managers and ensure compliance with internal policies and processes.
• Manage individual disputes and litigations with the support of our law firms.

• We believe in a relationship of mutual trust, dignity, and respect between the company and our Associates, which means more to us than a standard employee/employer relationship.
• As Associates, we know we will be respected, supported, and valued as individuals, treated fairly and justly.
• Work in a pleasant, supportive, and collaborative environment. Multicultural environment.
• Opportunity to learn, develop, and advance your career at Mars.
• An environment where you have the opportunity to be proactive, take initiatives to make a difference, and be rewarded for your performance.