Provider Experience Coordinator

Job Code ED1330

FLSA Status Non Exempt

We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients in the local setting of UVA Health’s community hospitals, outpatient locations, and provider offices. By combining our team’s talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home.

As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people’s lives every day.

The Provider Recruitment Experience Coordinator will serve as the central coordinator and experience owner for provider recruitment activities, ensuring a highly organized, standardized, and white-glove experience for all candidates and stakeholders. This role is critical to executing recruitment plans efficiently while strengthening alignment across Growth & Development (G&D), Operations, Provider Onboarding, Medical Group leadership, and executive stakeholders. This position will enhance outcomes by improving candidate experience, operational consistency, and cross-departmental coordination from initial recruitment request through post-visit follow-up and onboarding handoff.

• Welcome & Values & Culture
• White-glove, consistent candidate experience
• Standardized site visit processes
• Strong cross-departmental coordination
• Reliable execution of recruitment plans aligned to growth priorities

• Coordinate and schedule all virtual candidate interviews. Schedules recruitment meetings, confirms, and ensures attendance.
• Customize day of experience to provider.
• Lead end-to-end planning for on-site candidate visits, including agenda development, stakeholder alignment, standardized experiences, meals, appropriate space and scheduling coordination.
• Facilitate on‑site visit days and serve as the central point of contact and guide for candidates and participants, hosting the candidate and escorting to each location and meeting.
• Real time problem solving, issue resolution and escalation, while maintaining provider experience and supporting the teams.

• Book and manage all candidate travel arrangements, lodging, transportation and related logistics.
• Coordinate and process reimbursements in accordance with organizational policies and compliance.
• Ensure seamless management of logistics reflecting a white-glove experience.

• Initiate and collect post-visit follow-up communication, including thank‑you correspondence.
• Develop and maintain standardized processes for collecting and sharing candidate feedback.
• Coordinate follow up activities needed; tracking to loop closure.

• Serve as a liaison across Growth & Development, Operations, Provider Onboarding, Medical Group leadership, and executive stakeholders.
• Ensure seamless handoff from recruitment into onboarding and operational readiness.
• Coordinate events related to recruitment and networking.

• Initiates preparatory meetings for new services.
• Draft and support documentation for new recruitment requests with stakeholders.

• Track, coordinate, and support locums and temporary staffing needs.
• As requested, supports orientations, welcomes, and other duties to be further defined.

The incumbent may be asked to perform additional duties as assigned.

• Candidate Experience & Relationship Management
• Proven ability to deliver a high touch, concierge level candidate experience.
• Warm, professional communication style with the ability to build rapport quickly with physicians, APPs, and senior leaders.
• Highly responsive, service oriented mindset with strong attention to detail and ability to facilitate connections and connect dots.
• D…