Ivanti Systems Engineer

Responsibilities & Qualifications

Tek Synap is seeking a Ivanti Systems Engineer with a specialization in IT Service Management (ITSM) to implement and optimize ITSM solutions using Ivanti Service Manager. This role is crucial for ensuring that our IT services are efficient, compliant, and aligned with operational needs.

Responsibilities

• Design, configure, and manage ITSM workflows in Ivanti Service Manager, ensuring they align with organizational processes and federal compliance requirements.
• Act as a technical lead on projects involving the integration and optimization of ITSM tools, providing expert guidance and support to team members and stakeholders.
• Develop technical documentation and standard operating procedures for ITSM processes, contributing to knowledge sharing and operational continuity.
• Conduct system performance analyses and implement enhancements to improve reliability, efficiency, and scalability of IT services.
• Collaborate with various teams to ensure ITSM solutions meet business needs and enhance overall service delivery.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field.
• Minimum of 3 years of experience in systems engineering with a strong focus on IT service management tools, particularly Ivanti Service Manager.
• Demonstrated ability to design and implement complex IT solutions that improve business processes.
• Strong problem-solving skills and the ability to manage multiple projects simultaneously.
• Must be a US Citizen.
• Ability to pass a federal law enforcement background investigation.

Desired Qualifications

• Certifications in ITIL, Ivanti Service Manager, or related fields.
• Experience in federal government contracting environments.
• Excellent communication and leadership skills, capable of driving technology initiatives in a collaborative setting.

COMPETENCIES

• Oral Communication
• Written Communication
• Strategic Thinking
• Technical Expertise
• Initiative
• Foster Innovation
• Results Oriented
• Teamwork

We are seeking a Ivanti Systems Engineer to join our team supporting a government customer. Tek Synap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

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WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Locations:
  Glynco, GA
• Type of environment:
  Office
• Noise level:
  Medium
• Work schedule:
  
  Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel:
  Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While…