IT Manager, Ops Tech Solutions; OTS

Position: IT Manager, Ops Tech Solutions (OTS)
Location: Baxley

This job is with Amazon, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION:

Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day.  Ops Tech IT provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile.  We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, Ops Tech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.

Together, we take ownership for what we do - whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them. When we hire you at Amazon, we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are consistently inspired, constantly learning from each other, and are creatively contributing to our next big idea.

You will be surrounded by the best innovators of our time. We value diversity!
See why diversity is important to us at

We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face.

Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles.

About the Role
You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon's Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon's core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies.

Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move ecommerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world.

Key job responsibilities

Key responsibilities include:

-   Hire, train, and develop a team of IT professionals.
-   Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
-   Interact with management and staff to provide technical      assistance for continuous      improvement of IT solutions.
- Establish and maintain a positive, productive relationship      with operational partners and staff.
- Lead infrastructure builds in new facilities.
- Plan, organize, schedule, and supervise the day-to-day      technical support activities, including troubleshooting, customer service      issues, approvals, and installations.
- Measure, monitor, and maintain team's ability to meet or exceed contact and resolution      Service Level Agreements (SLA).
- Develop and maintain policies, procedures, and      processes.
- Oversee management      of equipment and parts inventory.
- Create, manage, and support recognition and communication programs.
-   Travel up to 30%.

BASIC QUALIFICATIONS:

- 5+ years of developing a team of technical professionals across multiple locations experience
- 2+ years of leading technology teams as a information technology operations manager experience
- Bachelor's degree, or 6+ years of professional or military experience
- Knowledge of Linux or Unix systems administration

PREFERRED QUALIFICATIONS:

- Knowledge of hardware architectures

- Experience with system management tools and client/server environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our…