ServiceNow Product Architect

Ashburn, United States | Posted on 01/15/2026

• Serve as the technical lead and product architect for Service Now-based solutions
• Be responsible for all aspects of application architecture including data models, integrations, automation, security, and platform configuration
• Maintain a sound understanding of enterprise- and program-level architecture
• Liaise with Business Analysts to understand business needs and design solutions that meet those needs while complying with architectural standards
• Present and evangelize solutions to architecture guilds and management
• Work with Business Analysts and Scrum Masters to create implementation plans by developing epics and user stories
• Lead technical aspects of Agile ceremonies, including platform demonstrations to Product Owners and stakeholders
• Guide team members in breaking stories into tasks and completing work efficiently
• Mentor developers and testers, fostering a collaborative environment where questions and concerns are encouraged
• Keep current with Service Now platform capabilities and industry trends
• Delegate technical tasks and ensure sprint and release objectives are met
• Perform and participate in architecture design and reviews , ensuring alignment with future-state goals
• Identify architectural risks, opportunities, compliance issues, and technical debt
• Participate in sprint planning, testing, demonstrations, retrospectives, and solution releases
• Review cybersecurity assessments and static code analysis results and define remediation actions

You have:

• Must be a U.S. Citizen with the ability to pass CBP background investigation, criteria include but are not limited to:
• - 3 year check for felony convictions
• - 1 year check for illegal drug use
• - 1 year check for misconduct such as theft or fraud
• Bachelor’s degree in engineering, computer science or related technical discipline.
• 7+ years’ experience related to the role.
• Professional experience operating within cross-functional teams and groups.
• Three (3) to Five (5) years’ experience in incremental software development projects such as the Agile Scrum approach
• Available to work a hybrid remote schedule in Ashburn, VA.

You are good at:

• Delivering custom and scoped applications on the Service Now platform
• Service Now application design, configuration, and scripting
• Data modeling, access controls, and platform security considerations
• Designing and supporting integrations using REST/SOAP APIs, Integration Hub, and MID Servers
• Guiding Agile teams through technical decision-making and issue resolution
• Anticipating architectural challenges and implementing practical solutions
• Communicating effectively with technical and non-technical stakeholders
• Collaborating with developers, program managers, testers, and operations teams to deliver solutions iteratively and efficiently

Bonus would be having:

• Contributing to program-level architecture and platform standards
• Familiarity with Service Now Automated Test Framework (ATF)
• Experience designing, developing, and delivering multiple Service Now scoped applications