IT Manager, Ops Tech Solutions; OTS

Job :  |  Services LLC

Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, Ops Tech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.

With unlimited career opportunities, Amazon invests in ensuring our teams are inspired, learning from each other, and creatively contributing to our next big idea. We value diversity.

We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles.

You will lead a team of IT professionals with diverse skill sets to provide innovative technical support to Amazon’s Operations team. Your responsibilities include leading infrastructure builds in new facilities, ensuring a redundant core IT infrastructure, and supporting a wide range of devices and operating systems used across fulfillment centers.

• Inclusively hire, train, and develop a team of IT professionals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise the day‑to‑day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Create, manage, and support recognition and communication programs.
• Travel up to 30 percent.

• Bachelor’s degree or equivalent, or 4+ years of professional or military experience.
• 5+ years of experience developing a team of technical professionals across multiple locations.
• Experience with network, system, or software architecture.
• Experience working with stakeholders to communicate issues while balancing business expectations.
• Leadership experience in a 24x7 operation supporting physical IT infrastructure (compute, network, storage).

• Bachelor’s degree or above in Computer Science, Computer Engineering, Information Technology, or related fields.
• Strong analytical skills, attention to detail, and effective communication abilities.
• Experience making data‑driven business decisions.
• Experience managing multiple projects, prioritizing, planning, and managing time.
• Experience hiring and developing strong talent and building a team.
• Excellent written and verbal communication skills to communicate with technical and non‑technical audiences, including senior leadership.
• Ability to thrive in an ambiguous and fast‑paced IT environment and motivate teams.
• Experience in procurement, budgeting, forecasting, and asset management.

Amazon offers competitive compensation packages, including comprehensive healthcare benefits starting on Day 1, up to 20 weeks of paid parental leave, and a fully inclusive work environment. The base salary range for this position is $116,800 – $160,000 annually. Additional compensation includes sign‑on payments and restricted stock units (RSUs). Full benefits include health insurance (medical, dental, vision, prescription, basic life & AD & D insurance and optional supplemental life plans), EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at (Use the "Apply for this Job" box below)..

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.