Principal Product Manager, Applied AI & Agentic Services Solutions

Role Overview

The Services organization is creating a Principal Product Manager, Applied AI & Agentic Solutions role to lead the identification, incubation, and scaling of AI-enabled capabilities across how Proofpoint delivers services and how Services teams operate internally.

This role sits at the intersection of product management, service operations, applied AI, and workflow innovation. Its charter is to identify high-value opportunities where AI can materially improve service delivery efficiency, analyst productivity, consistency, quality, scalability, and customer outcomes, then drive those opportunities from problem discovery through prototype validation, operational adoption, and transition into durable capabilities or differentiated offerings.

This is not a traditional feature roadmap PM role. It is a hands‑on leadership role for someone who can bring structure to ambiguity, work across organizational boundaries, and translate emerging AI capabilities into practical, measurable business value.

In this context, “agentic” refers to bounded AI systems that can retrieve context, reason across multi-step workflows, use approved tools, and support or automate actions under defined guardrails and human oversight. Relevant examples may include analyst copilots, knowledge-assisted triage, implementation guidance, workflow orchestration, decision support, case summarization, and quality automation.

This role is remote; however, employees located near a company office are welcome to work on-site as desired.

• Identify and prioritize high-value opportunities across the Services organization where AI‑enabled workflows, automation, and decision support can improve operational efficiency, consistency, quality, scalability, analyst effectiveness, or customer outcomes.
• Partner with Professional Services, Managed Services, Advisory, Support, threat analysts, domain experts, and Services leadership to understand operational pain points and uncover the highest‑leverage use cases.
• Define clear problem statements, target users, hypotheses, business cases, success metrics, and prioritization criteria for internal and customer-facing AI‑enabled solutions.
• Translate opportunities into clear requirements, workflow designs, and operating concepts that support rapid prototyping, cross‑functional alignment, and scalable execution.
• Lead the design and validation of AI‑powered workflows, including retrieval‑based systems, copilots, workflow orchestration, bounded agent behaviors, approved tool use, human‑in‑the‑loop review, and operational guardrails.
• Work closely with engineering and technical partners to rapidly prototype, test, and refine solutions in production‑adjacent environments.
• Coordinate prototype demonstrations and stakeholder reviews to gather feedback, align on direction, and accelerate decision‑making.
• Use structured project management practices and tools such as Jira to track initiatives, surface dependencies, and help inform prioritization and resourcing decisions for AI systems development.
• Establish evaluation frameworks that measure solution quality, trustworthiness, adoption, business impact, latency, cost, and operational risk.
• Evaluate prototypes using operational, financial, and user adoption metrics, and make clear recommendations on whether to scale, iterate, operationalize, transition, or retire the solution.
• Identify reusable capabilities that should evolve into internal platforms, delivery accelerators, packaged services, or customer‑facing offers.
• Partner with Product, Engineering, and Go‑To‑Market teams to transition validated opportunities toward longer‑term ownership, broader rollout, or monetization where appropriate.
• Ensure solutions are designed with appropriate attention to governance, security, trust, quality, and customer impact.
• Communicate strategy, trade‑offs, progress, and recommendations clearly to Services leadership and cross‑functional stakeholders.
• Help establish a repeatable model for how Services discovers, incubates, evaluates, and scales AI‑enabled solutions over time.

• 8+ years of product management experience in enterprise software, SaaS,…