Field Service Engineer

Job Overview

For over 90 years, Topcon’s vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients’ health and quality of life. We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button.

By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society’s most pressing challenges. If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you.

At Topcon Healthcare, we don’t wait for the future. We invent it. Join us.

• Exercise sound judgment and good decision-making within generally defined practices and policies in selecting methods/techniques for obtaining solutions.
• Work independently and coordinate with scheduling team to manage work calendar and travel schedule.
• Serve as company liaison with customer on administrative and technical matters.
• Achieve and maintain a high level of performance, allowing Topcon to meet and exceed its financial goals and performance metrics.
• Collaborate with other FSEs, Field Service Manager, Sales Representatives, and internal cross‑functional teams.
• Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment.
• Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to field service reports, expense reports and service checklists.
• Other duties may include, but are not limited to, travel and assisting in other Field Service territories, instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and seminars as required.
• Must have the ability to regularly lift 50+ lbs and be able to push and pull heavy material.
• Travel percentage: 90%
• Candidates must hold a valid passport and/or REAL  identification.
• Preferred location for this candidate is Athens, GA or East Atlanta.

• Minimum 1 year of relevant work experience.
• Previous experience as a field service professional or in a relevant capacity is preferred.
• CompTIA Network+ certification or networking background preferred.
• High school diploma or equivalent required.
• Associates or Bachelors preferred.

• Demonstrated functional technical, problem‑solving, and analytical skills required.
• Demonstrated interpersonal and communication skills with customers required.
• Possess ability to follow mentorship instructions and guidance required.
• Time management skills to effectively meet customer commitments required.

Base Pay:
Expected range $30.00 to $35.00 hourly. This range is a projected hiring range for the position, level, and potential work location(s). Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position.

Car Allowance:
Eligibility for a $600 monthly car allowance.

Benefits:
Topcon offers a comprehensive benefit package that includes medical, dental, vision, life and disability insurance, tax‑saving spending accounts, a 401(k) plan with employer match, tuition reimbursement, paid company holidays, paid personal time off, paid sick time that meets or exceeds state/local requirements, and additional perks. Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package.

Time‑off policies vary by role and are in accordance with or exceeding local law.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.