Data Center Technician

Job Overview

Penguin Solutions is looking for a Data Center Technician looking to apply their technical skills in a fast-paced and complex environment. A strong working knowledge of server hardware and data center infrastructure is essential to this role. This position will work to resolve and diagnose compute issues at scale, escalate issues, and work with remote engineering teams. Additionally, this role will support rack lifecycle processes with a focus on helping build out and support cloud scale compute and storage environments.

Solid communication, adaptability, and flexibility are a requirement for this role.

• Perform routine monitoring and basic maintenance on servers and network hardware, including component replacements (e.g., drives, cables, memory) following established procedures.
• Execute standard hardware diagnostics and replace failing parts in alignment with service level agreements.
• Collaborate with software and network engineering teams on overall high-performance computing cluster health.
• Works within the client ticketing system for all hardware related high performance computing cluster observations.
• Upgrade internal system components, including CPUs, memory, hard drives, and network cables.
• Providing technical support to staff and customers, as well as responding to the server and network hardware issues.
• Maintaining, creating, and updating documentation where needed; looking for gaps in procedures and contributing to run books and guides.
• Troubleshooting system issues through logs and tooling and diagnosing rack issues.
• Providing support with root cause analysis and continued improvement.
• Coordinating with logistics / inventory management teams for hardware removal of components from the high-performance computing cluster.

• 2-3 years of experience as a data center technician or similar role.
• CompTIA Server+, CompTIA Network+, or RHCSA recommended.
• Familiarity with ERAD and compliance standards preferred.
• Must be a U.S. Citizen.
• Technical
  
  Skills:
  • Hardware knowledge:
    Basic understanding of server hardware, including components and troubleshooting.
  • Linux/Unix:
    Familiarity in Linux/Unix operating systems, including basic command-line interfaces and scripting.
  • Networking fundamentals:
    Understanding of networking concepts, including TCP/IP, DNS, and DHCP.
  • Scripting languages:
    Familiarity with scripting languages such as Python, Bash, or Perl.
• Troubleshooting and Repair:
  • Troubleshooting methodologies:
    Ability to apply structured troubleshooting methodologies to resolve issues.
  • Repair techniques:
    Knowledge of repair techniques for server hardware, including component replacement and upgrade procedures.
  • Root cause analysis:
    Ability to identify root causes of issues and implement corrective actions.
  • Physical Requirements:
    
    Must be able to lift and move equipment weighing 50 pounds or more, as required by this role.
• Communication and
  
  Collaboration:
  • Effective communication:
    Strong written and verbal communication skills, with ability to articulate technical information to non-technical stakeholders.
  • Collaboration:
    
    Ability to work effectively with cross-functional teams, including engineering, operations, and management.
  • Documentation:
    Strong documentation skills, with ability to create and maintain technical documents and knowledge bases.

This is an onsite position located in Atlanta, GA.

As necessary.

The base pay range that the Company reasonably expects to pay for this position in Atlanta, GA is $76,000 - $83,000; the pay ultimately offered may vary based on business considerations, including job-related knowledge, skills, experience, and education. The position is bonus-eligible, and there are medical, dental, and vision benefits available. There is a 401k saving plan and other benefits, such as Paid Time Off, Life Insurance, and an Employee Assistance Plan.

We are committed to creating an inclusive environment that embraces differences and fosters belonging for all.

We are an Aff